I had been touring on board Northwest routes from Newark Liberty I'tl to Delhi via Amsterdam last Wednesday, and examined in two appropriately secured bags in the source. After I gathered my luggage at Delhi, I noticed the locks on a single of the bags was lacking. Upon checking I came across that the Apple iPod Contact along with a Sony PlayStation Portable were lacking in the carrier. Consequently, I visited the flight's office in the airport plus they offered me the e-mail/telephone numbers to contact. I properly did so but am not able to get sensible reaction.
The airline claims that I ought to not maintain technology products within the examined in bags because they are useful. I'm confused by their reaction like a bit of apparel (from the custom like Chanel etc) might be numerous instances more useful than an electronics product. This really is talking exclusively in financial conditions. A product that could be considered useless economically may have enormous psychological worth towards the tourist. Consequently, this entire idea of belongings elevated by Northwest Airlines/Delta results in as irrational in my experience.
I examined in my own baggage together at Newark which is their obligation to guarantee the security of my luggage. Following a week of bargaining together, all I've returned from them is the fact that it had been my error to place belongings in my own checked in luggage. This in my experience is customer support at its worst. They've no idea just how much psychological reduction this entire occurrence has triggered me as these stolen products were designed to be presents for my family members. I'm simply wishing to obtain paid for my financial damage. At this time I'm as though Northwest/Delta have robbed me as well as billed me hard-gained US $ for that same.
I'm seeking everybody's viewpoint in regards to what company boards to strategy or document case to ensure that Northwest/Delta take their error in mishandling my luggage and pay me accordingly.
Please help.
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