During 2002 and part of 2003 my 928 was improperly repaired and damages had to be corrected by other automotive shops. Frank's Mercedes Service could not perform the repairs correctly but charged me anyway. They refused to refund my money. I filed a claim with the California Bureau of Automotive Repair and they suggested that I take Frank's to small claims court.
Problems that were caused by Frank's include: Loose timing belt and tensioner, fan shroud cracked and hitting the hood, silent blocks broken or missing, front beading misaligned, paint scratches and impact dents all over the car, glue on the roof of the car, radiator hose clamps fell off while driving causing coolant loss, rear hatch trim broken by techs, transmission cooler hoses reversed, O ring in gas tank installed incorrectly spilling gas on exhaust system, holes torn in drivers seat by techs, carpet covered in grease requiring replacement, Sun roof latch broken, and mis diagnosed radiator replacement.
Additonally my car was left outside with the windows open and key in the ignition. Corrective repairs by other shops exceeded $10,000.00 total.
The people working at Frank's are incompetent and unwilling to correct their mistakes. I never received an apology but I did receive a letter asking me to take my business somewhere else. I called the owner and he was completely unaware of the situation. He never called me back. I am sure that he thinks that I will simply go away. No attempt has been made to right this situation. The service manager told CBAR to give me a message "tell him to take us to court". Great customer service!
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