After three weeks of trying to work with the dealer to repair all the troubles found with my brand new SRX (3 weeks old with less than 500 miles), I've finally decided to go to another Cadillac dealer in Nyack, NY.
Buyer be aware!
Martin Cadila will sell you their cars. But they are nowhere to be found when it comes to servicing the cars they sold. They will give you all kinds of excuses (bankruptcy filing being the main one) to not deliver on the warraty they touted when trying to make a sale. Or worse, tell you to complain to GM since it is them who made the car not the dealer?!
Up and down the organization starting from the general mamanger to the sales manager and even down to sales staff, they behave like fly-by-night third class used car dealer.
If you want to keep a classy and professional business realtionship with your car delaer, and get your hard earned money's worth out of your luxury vehicle, stay away from Martin Cadillac in Elglewood Cliffs.
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