Do not do business with this company!
My wife and I were moving from Albuquerque to Dallas in November of we set up the move a month in advance with Chase at World Van Lines. They charged our card the deposit (20% of the expected total) and told us they'd be there on 11/20 at 9 AM sharp. We called a week before the scheduled move date and they confirmed everything was set up and ready. 9AM on 11/20 came and the movers didn't show. We called WWVL but no one answered or returned our call until 12PM, they said the movers were running behind but should be there soon. 2 hours later, still no movers and no answer once again. After days of this back and forth, the movers finally showed up 12/1. They packed up our stuff and we finally thought we were getting this done.
On 12/2 we get to Dallas. We owed them a balance of $799, but the driver demanded $1,400 in cash or he was driving off with our stuff. I argued with him about it for over an hour. He claimed our stuff was over weight, but wouldn't show me a record proving that. I couldn't get ahold of anyone at WWVL (surprise surprise). We needed our stuff, so I went to the bank and got the money. They unloaded everything and we found 3 boxes were missing. They claimed they never went on the truck.
The next day I tried to get ahold of anyone at WWVL, no answer or returned calls. Finally, I posed as a new customer to get someone on the phone, I was transferred to a supervisor who blew off my concerns telling me there was nothing I could do about it. They would not give any refund whatsoever.
Whatever you do, don't use this company!
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