We recently bought a low-mileage, used Saab. We took it to VOB Saab in Rockville, MD for a pre-purchase inspection. We made a few minor repairs at their suggestion following the inspection.
After the purchase, there was an AC problem. We took it to VOB and asked them to check it. They charged to recharge the refrigerant and found no other problems. Ten days later the AC compressor exploded doing thousands of dollars in damage. We had the car towed to VOB, who said it was all a coincidence and took no responsibility.
Montgomery County Consumer Protection Agency agreed with VOB, just like the service manager told us that they would. The car sat for about a week at VOB while the MCCPA adjudicated the matter, during which time we were without our car.
We brought the car home after spending over nearly $2,000 for the repairs thinking that at least the car should now be in good shape and we would have many worry-free miles of driving. We tried starting the car 1 day later and the start was labored. We had taken it to the same VOB Saab about 1 month previously at which time they replaced the starter, another major expense. I suppose that this is a coincidence too in their eyes, but not in the opinion of this customer. One coincidence was dubious, two coincidences is not a coincidence at all.
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