On June 23, I saw an ad on TV by CarMD and it's supposed claims that with this device, you can automatically find out what really wrong with your auto and not get ripped off by car technicians. As a woman, I found that an excellent tool, so I purchased it right away and waiting anxiously for it to arrive to check my car out.
Well, upon installing it to my vehicle, a 2003 Toyota 4 Runner, it did not work. What it did was to mess up my vehicle's computer system. I kept getting these weird messages on my dash board... All my lights were going on. I took it to the Toyota dealer and when I told the mechanic what I had done... He quickly said...'yes' I've had a few of these before. It does not work on ALL car after 1996 as their ad incates. There are some that do not and my vehicle is one of them!!! This visit to the dealership to have my car's computer reconfigured cost me $92.00. Plus I had already paid the first installment on the device which was $29.96 (planned to pay in three installments).
Well, I immediately called them and they told me they would be sending me a label so I may return the device, which I did. I also sent a letter to their corporate offices with my copies of repair. But a couple of weeks later, I get no refund but instead another device! I again called them and told them I do not want a replacement, I want a credit for my expenses! I have called them at least every other week since. With no refund given. I finally received an e-mail on 7/25 indicating "Refund Confirmation" for the $29.96... But no refund has been received and no mention was made of refunding me for the repair to my vehicle's computer.
Every time I call, they say the same thing..."I will notify Corporate of your call"...!!!
They need to alter their ad to indicate that some vehicles "like mine" are not compatible with this device. My mechanic has already seen a few with the same complaint!!!
0 comments