My spouse and that I reside in US.in Feb. We named SAS to describe that people desired to travel to Stockholm, subsequently Finland, and go back to the united states with this 15-year old Goddaughter, who'd stick with us to get a month after which return alone to Stockholm, then Finland. It had been to become her first trip to US. We described, and we had a need to travel together on her preliminary transAtlantic flight. We were informed we disc not buy her ticket online. We had a need to purchase the more expensive seats within the phone. We decided and bought the 3 Economy Additional chairs in Feb to get a trip the next May. We later named to reserve seat assignments. Every time we named SAS, we experienced delay times exceeding 20 minutes. A few of the reps were really rude, created us experience they did not have occasion or desire to be useful whatsoever. Every time we endured and described our problem that people travel as well as this 15-year old who's a Finnish resident. At VIRTUALLY NO TIME did any SAS consultant advise us that people regulation demands an ESTA — or digital protection agreement — to travel towards the people from Finland or Sweden. This isn't a CREDIT, regulations doesn't need a CREDIT from these nations for remains of significantly less than 3 months. After coming in Finland we got great problems to get hold of SAS to verify our return routes as planned with this Godddaughter. Your digital seats and itenerary were examined by brokers in the airports, aswell. No body actually memtioned the ESTA necessity till we were prepared to leave from Stockholm to Newark — they declined to permit our Goddaughter to travel! My spouse and that I might board, we were informed, but our teenaged friend from Finland wasn't permitted to board. Consequently, the trip became popular without us, once we couldn't abandon this 15-year old alone at Arlanda in Stockholm, and he or she couldn't go back to Finland. It got about fifteen minutes to accomplish the ESTA software online and spend a $14 charge utilizing a charge card. Then it got another timeapproximately before SAS employees established that ESTA software was authorized. SAS subsequently informed us we're able to travel on a single trip the next evening — if we settled a $900 rebooking charge, $300 per person! We'd no option but to pay for the charge, once we had previously prepaid significantly more than $2,300 for these seats in March. SAS didn't apologize for not telling people of the ESTA necessity. They stated it wasn't their obligation to do this. One broker really informed us we ought to contact the US Embasy in Stockholm to protest. The ESTA necessity was just produced in March. It's not well-known - none of our buddies who travel often to Scandinavia has heard about it. How are we to understand about that important necessity when the flight employees who market the seats don't tell you it? The necessity is described about the SAS site, but we didn't understand we had a need to search the Net site for such data directly after we had a lot of immediate connections using the flightis employees, who totally recognized our unique circumstance. Whenever we bought the seats, the SAS consultant must have recommended us to carefully study their site for info associated with Finnish people visiting the united states. I am annoyed in the method we were handled by SAS workers, and also have cause to think it's a symptom of the existing anti american perspective kept by several SAS workers. I have been traveling SAS on the standard schedule for thirty years, am a EuroBonus member, and believe I was mistreated and really robbed by this flight. I'd need National tourists to think about alternate airlines when visiting Scandinavia.
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