Beware of AATL, Inc - This is a BAD Transport Company:
I am an Auto Broker, I contracted with AATL to move a 12 car order on 05/11 for one of my largest Clients in Texas. They damaged a sunroof on a BMW that they delievered. The driver wrote on the bill of lading that he had done that. They said to the customer, they would take care of it. They didn't mention this to me nor did the customer because he was told to get an estimate and fax it in, they would take care of it. They also called me to get paid and said nothing of the outstanding damage. My customer thought they were going to be responsible for the damage, he didn't think to contact me. After several weeks of no response to him, he finally called me. I have spoken with Paul over there and have faxed him the signed bill of lading and receipts for damage twice, I have gotten the run around, he's hiding behind the driver saying he has to talk to him, he has to talk to the manager / owner he is only the dispatch. I call him and he doesn't return my call. I had to have an associate call him from another number so that he would pickup the call. Than he claimed that he couldn't talk to the driver until the middle of the next week. I will have to wrote a check to the customer for $725 so that I don't loose the account, a very large and profitable account, but AATL is responsible for damages. They were paid in full within the terms of the contract nothing withheld, I even made a direct deposit to their bank account for them and now I'm screwed. I called their insurance company to start a claim and they no longer have valid insurance, so what they have posted is a fake.
Now they are claiming they don't have to pay because I have no proof that the claim was submitted within the time frame according to their contract. Very typical run around to just not pay!
I would put them on your "No Use " List. Pass this along
0 comments