Their service department is horrible! Don't trust them!!! I took my car there because the check engine light came on. They did a diagnostic check and said that my air/fuel ratio sensor was on. The service rep recommended that I get the problem fixed and also to do the fuel injection service to remedy the problem. They also made some additional preventative maintenance suggestions (none of which had anything to do with the check engine light being on). So I did what was suggested to remedy my immediate problem.
The same day I got my car back I experienced problems with the car shutting off and stuttering. I took the car back to them and they said that they could not duplicate the problem so they returned the car back to me. Two weeks later my check engine light came back on! I had difficulty getting my original service rep on the phone because every time I called he was on the phone, out to lunch, not in for the day, leave a voicemail (with no call back) etc, etc. When I finally got him on the phone he told me to bring the car in and speak to another rep because he was going on vacation.
However he emphasized that the check engine light is back on because there could be another problem with the engine. When I went there on Monday I spoke with another rep, he attempted to charge me for another diagnostic. I protested and he didn't charge me. They proceed to diagnose the car and tell me that they found a dtc code p0420 & catalytic converter bank-1 that is the problem & the cost about $900 to repair! I was very upset because there was only 2 weeks between the time that I got the car repaired originally and the second time that the light came on.
So from my perspective I could not see how this problem was not mentioned in my original diagnoses (which by the way costed me $550)! When I tried to explain my position to the rep he begins to tell me a story about a car he bought his girlfriend that was having problems & blah blah blah (his story was totally irrelevant). But I suppose he was trying to make me believe that he was looking out for my best interest because according to him he was recommending the cheaper of the service because if my check engine light came back on again after this $900 repair then I would have to change the rear catalytic converter which would cost about $2000!
My main frustration is not just the cost but the fact that they did not, in my opinion, diagnose the problem correctly the first time which costed me a pretty penny and they are now telling me that they are going to attempt to remedy the problem with an additional costly repair and if all of that doesn't work then I would need to replace the cat converter! The total cost can be well over $3500 with taxes and labor. So if you are like me your time is money and your money is short do not go to New Rochelle Toyota!
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