Complaint / review text:
I took my 2001 XG300 to the Town and Country Hyundai dealership in Milwaukie, Oregon 97267 on 7/6/11 at 3:00pm. I called twice to see what was taking so long and was finally told on 7/7 at 4pm the parts were ready to install but the extended warranty insurance was not in my name and the service would not be covered, although it would have been normally. My husband died in 2008. Due to archaic and sexist practices, even though I signed all purchase papers (have all paperwork which clearly shows my name plus my husband’s name as well as on the HPP 4B insurance application papers), the Oregon DMV and the Hyundai extended warranty insurance decided I didn’t warrant having my name on the documents... So only my husband's name was listed. He dies and now Hyundai won't honor our policy coverage. The Or. DMV sent Hyundai a notice called "title transfer" so their computer shows the car was sold. The title transfer was removing his name and putting on mine. The dealership service agent told Hyundai my spouse died and the car was not sold. They have been servicing the car for 10 years and I am still the owner. They don't care... The computer shows the car was sold. No common sense, reason or independent thought from Hyundai insurance personnel.
I called the Customer Affairs 800# (case #4460974) and was e-mailed a form to transfer the policy into my name. Since we jointly purchased the car and jointly applied for this insurance it should already be in my name! Of course, I had to pay for all the repairs that would and should be covered under the HHP policy as I need to drive my car. I was told by the CS representative at the 800# it will take 45 days after they receive the form and $35.00 to transfer the policy to my name... And they still may not cover this claim. I also have extended Roadside Assistance good until 2011 (part of a class action settlement from Hyundai many years ago) which is not in my name either. Thank goodness I have AAA… in my name.
I have been appalled by the treatment I receive as a window. The bureaucratic nightmare of putting bills, credit cards, utilities, and property solely//legally in my name is criminal. I believed everything had long been taken care of but I forgot Hyundai …. Until the car needed repair again and I was treated as a non-person. This coverage expires in 10/11 so… perhaps… if it takes Hyundai long enough the policy will expire before they have to pay. As I told the CS representative at Hyundai USA Consumer Affairs who assigned me a case number, I like my XG300 very much and was going to buy a Hyundai Sonata when I need a new car... Now I will not! This is how widows are treated at Hyundai!