We've been buying auto-parts for the Dodge Caravans for a long time from Autozone and without incident. We've been ready to come back components which were under warranty.
They've always stood behind their guarantee, by permitting people to buy the brand new part and exchange it out using the previous component. I did so company together for a long time, just as a result of this guarantee.
I discovered recently that their guarantee plan is just just like their documents as well as their supervisor.
I tried to swap-out the previous rotors which were under guarantee, plus they wouldn't get it done.
The supervisor, who had been obviously inexperienced, discovered it very hard to relate solely to the issue. Regardless of how I attempted to describe it to him, he couldn't understand my terms.
He also was not able to show me, why he'd not return these rotors.
I wound up walking away with no reimbursement with the previous rotors. I went away dumbfounded, puzzled with my previous rotors but still being unsure of why he'd not consider them back. I had been also furious since this inexperience, supervisor suggested that I had been laying and attempting to tear them down.
The supervisor kept blaming me of attempting to reunite 2 month old rotors, which were obviously yrs old.
I kept attempting to show him they were yrs old and protected under their guarantee. That 8 weeks before, we bought patches and rotors for that entrance and changed these products out previously. These rotors were from 1-2 years back.
What my husband discovered later was they just had an archive of bought rotors from 2 weeks before which was why this supervisor held meaning that I had been attempting to return these and move them down as 2 month-old rotors??? I never advised this person these rotors were 8 weeks old! Who had been he to create up a tale and accuse me of attempting to rip-off Autozone?
What I now understand is quite than hearing my terms, this supervisor held talking about his documents.
The documents just confirmed one buy, instead of THE NUMEROUS models that people have bought over time. We possessed two caravans and applied autozone for several of our restoration components for 13 years
He'd no additional documents for all of US... Or atleast he was incapable or reluctant to locate them.
Therefore, where are my guarantee documents? Why was he just in a position to look for a few acquisitions from weeks before?
Therefore, take my terms people, AUTOZONES GUARANTEE IS USELESS IF THAT YOU DON'T MAINTAIN YOUR RECEIPTS AND WHEN THEY DON'T ENTER INFORMATION PROPERLY OR WHEN THEY CLEAR/FREE YOUR DOCUMENTS.
We'd warranty documents under three figures that I understand of since we transformed our telephone number and since one attendent entered the amount incorrectly. And who understands where all other-other guarantee info is? I can not discover the bill, but even when I really could, might Autozone remain behind the guarantee if it had beennot within their program? I doubt it at this time.
Therefore, I'm caught using the previous rotors since he'll not consider them back.
in my opinion that they're still under guarantee and he must suppose that I'm truthful which there's to be always a reasonable clarification, in the place of managing a long-term clients with such disrespect
I really donot like being handled just like a legal, by an inexperienced supervisor who not understand what he's referring to
I've been using the services of the corporation for all, a long time and might enjoy being provided the advantage of the question, in the place of getting the supervisor comes his eyes at me while blaming me of attempting to tear him down
I'll NEVER conduct business with Autozone again until they get this to right!
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