We just got done with a year-long nightmare with Just Brakes here in Thornton, CO, on 120th Ave and Washington St. At first, I had taken my 2001 Mitsubishi Mirage (a pretty small economy car) there to fix the brake pads which had a life-time warranty from a previous Just Brakes repair at the $98 price from a Southern Colorado location. It was 2 years later, so not too bad for the amount of miles I put on the car.
The manager at the time, Lanny, replaced the pads but said the rotors were warped/worn and could not be machined and that they needed to be replaced. So, $460 later, brand new pads, shoes, and rotors.
Then, less than a month later, the brakes are grinding again, took it back in for warranty work, and WOW, all of a sudden Lanny tells me that we need new calipers, imagine that. I was stupid enough to pay for it, they machine the rotors under the warranty, replace the pads and shoes, AGAIN, and supposedly put on new calipers (found out they were really just re-conditioned used calipers, not new).
Of course, 2 weeks later, the brakes are again grinding, enter the sale of new struts, $600.
Since then and for the past 6 months, just about once a month we've had to take the care in for "warranty" work and they just can't seem to get it right. It's a freaking nightmare dealing with them and they refuse to replace their own defective parts, instead stating that the warranty is up on everything but the pads and shoes, and that they will stop doing any warranty work unless we buy all new rotors again.
Now Lanny, and thier new manager Dan, are trying to tell my wife and I that the rotors from the factory (OEM supposedly) are designed to wear out in less than 8 months, which I know is complete BS! We refuse to give them any more money, and will take it to our local mechanic which we should have done in the first place (all this started with them because of thier own stupid warranty).
I'm drafing up the lawsuit right now against them. We've had it and want it done right. We already know we paid way too much, and I won't even start of the "entire new" brake system that they were legally obligated to fix before allowing us to leave and refused to put the vehicle back together on my wife's 2000 Jeep Wrangler, that was $1,400 we found out we never needed to spend.
It doesn't matter the few decent experiences anyone's had with this company, they are complete rip off artists, and I only wish I had scoured the internet before ever agreeing to a single out of warranty repair there. I feel like a complete idiot.
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