Subject: Appraisal Group of America refuses to refund money for services NOT rendered.
I would like to file a formal complaint against Auto Appraisals Group of America.
1. My vehicle was involved in a car accident on May 19.in hopes of getting assistance in my insurance settlement, I hired the services of Appraisal Group of America via the internet
2. Appraisal Group of America states the following services on their website:
http://www.appraisalgroupofamerica.com/customerService.htm
? We can inspect your vehicle in any of the 50 U.S. States at your convenience. (They did not provide a physical appraisal because they charged more for this)
? We will call the body shop and get your repair order and review the repair estimate line-by-line with you (I sent Monica Fisher the repair order - she did not contact the auto body shop)
? Analyze the type and extent of the damage and discuss the information with you. (while this was done, they WAY overestimated the diminished value of my vehicle and I had to hire my own additional appraiser who was able to get $1,012 for me, as opposed to their quote of $5,000 to $6,000)
? Provide an 8 to 10-page report to you and your insurance company. (it as provided to me, not the insurance company
? Call to verify your insurance company received the appraisal. (this has not been done)
? Provide ongoing assistance with the claim through the entire process. (this has not been done)
(none of these services were rendered to me)
3. Monica Fisher DID NOT speak or communicate to my adjuster/insurance with Nationwide and they are willing to provide that in writing.
4. I have tried numerous times to speak to Monica Fisher since the date that she took my $249.00 and she is always unavailable or on the phone. She has not returned my calls nor have they tried to resolve this matter with me.
5. After having to settle my own claim after so long and without the assistance of Appraisal Group of America, I am trying to get my money back because the ONLY service they provided was emailing me a random price sampling of similar vehicles from the internet that was formatted into a letter.
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