On May-16, I introduced my parents to OC Nissan of Garden Grove to assist them locate a car or truck. We test-drove a 2009 red Nissan Altima with 50,150 kilometers on it and My Father loved it. I discussed with Kaylee Tran and Mark Kongchan on conditions and pricing. We ultimately resolved a cost, Mark established that for this price they'd change damaged hubcaps, depth, give a free 12 months oil-change support, and get this to vehicle Certified Pre Owned that'll increase the guarantee in the unique manufacturer’s guarantee of sixty, 000 miles to 100,000 miles.
Once The offer was resolved, I visited sign paperwork and requested Andrew (Fund) regarding my Certified Pre Owned guarantee and that which was coated, he didn’t solution straight about this, alternatively he attempted to up-sell me warranty protection. Amidst all of the frustrating paperwork and signing procedure, I quit without realizing they didn't supply me a Professional Pre Owned paperwork to signal. Hence, I delivered on May 21 to request a comprehensive listing of coated products underneath the Qualified Pre Owned guarantee and my correct paperwork. Kaylee and Mark stated Nissan doesn't have some of that kind of paperwork open to clients; they just pass VIN # when guarantee support will become necessary. I strongly required once again that I required that kind of paperwork, since spoken guarantee is uncommon. Mark and Kaylee then stated they'll contact their Headquarter office to demand Qualified Pre Owned brochures and certainly will contact me for get or send it in my experience by May 24 or 25.
On May 25, my dad got the vehicle for positioning support at OC Nissan of Garden Grove and examined using the support division when the dealer’s program mentioned this vehicle is Licensed Pre Owned. To the shock, this vehicle never was Licensed Pre Owned as Mark and Kaylee have decided based on our flexible conditions. I subsequently sent Kaylee on May 26 to inform her of such data that I’ve discovered. While she was in work on May 27, I named her each morning to inform her of the guarantee problem and questioned if she'd shipped me the brochure. She swiftly stated she’ll check and certainly will contact me back which the guarantee brochure was shipped out in my experience on May 25-26. I waited before end-of your day, but there have been neither emails or telephone calls. Etc my way house from focus on May 27 to consult with her straight about that problem and also to increase my problem this is dishonest business methods. After I came the salesforce stated that Kaylee quit early and Tag was suppose to meet up me, but after awaiting 15-20 minutes, he was nowhere found. Lastly, another sales person stated he’ll phone Kaylee to discover that which was happening therefore he may help me. After someday, a Fund individual believed to follow him to his workplace to signal the Qualified Pre Owned document that Andrew didn't supply throughout the preliminary agreement signing phase. Nowadays is July 4, and that I haven't observed the guaranteed guarantee brochure as Kaylee and Mark had mentioned they'd shipped me.
I'm really dissatisfied in bad customer support and extremely dishonest business methods of the seller. This-not just made me lose belief in OC Nissan of Garden Grove, however it also created me doubt the methods of the Nissan manufacturer of course if I'd actually send family and friends to buy from Nissan again.
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