I've a 1997 Ford Econoline van that required a brand new muffler. I'd previously changed it at Midas of Eight Hills Ohio also it had a lifetime guarantee. Not a problem, right??? INCORRECT! I had been informed about the telephone that work could be about $98 and some dollars more for that tailpipe. And so I created a scheduled appointment using the individual who offered me the estimate. I had been advised to create my paperwork for that alternative muffler that we could find. Therefore when the truck was set up about the stand, the actual pleasure started. I had been informed that first, I'd an issue with both catalytic converters which it'd be $3200 to displace. This Ford has 2 converters. I quickly rejected and stated simply substitute in the muffler back. The support representative explained that I'd to displace the connection tube that links the converters towards the muffler. I told him that I simply changed that significantly less than this past year also it had a lifetime guarantee. He explained nobody includes a lifetime guarantee on pipes. I showed him my bill from Car Area that obviously confirmed a restricted lifetime guarantee. I questioned again he estimate in the muffler back. Much to my chagrin, the estimate was $280 with $110 for that tailpipe and $130 in-labor and also the relaxation for clamps and fees. I inquired if that inclued the free muffler, and he said yes. I questioned why he suggested the laobor was $98 about the telephone and he explained "It begins at $98 and moves from there. For you personally, it's $130." Good baitandswitch. - It gets better&continue reading&And So I had a need to understand this completed when I had a need to make use of the truck to get a work 24 hours later. I went forward using the repairs (which was my next error—my initial mistake was calling this Midas area). Although I'm sitting there, I've my notebook and that I lookup Midas on line and discover a discount for $10 off $100, $20 off $200 or $30 off $300 value of function. I got my notebook as much as the repetition and requested he utilize the discount. He rejected, stating that obtaining a free muffler was a discount. I mentioned no, that's guarantee work. This will be recognized. He explained he'd contact his boss who also rejected. I subsequently named the client relationships quantity for Midas at 1 800-621-8545. The Client Service Representive stated that the place must recognize the discount. I advised the neighborhood consultant who stated he'd need to contact his boss again. He did and just after threatening to depart, did he recognize the discount. Therefore to top everything down, my statement was $253.00 to get a tailpipe and muffler. Only for the heck of it, I named the Strongsville, Kansas Midas and questioned what it'd charge (out the doorway) to get a tailpipe and muffler. The individual stated $280. I inquired what it'd charge easily had the muffler under warranty. He explained, "remove $75." Subsequently, they'd recognize the discount. Main point here is the fact that I ought to have compensated anywhere within the selection of $195 in the place of needing to combat for that $253 from Seven Hills Midas. This area seems to mark up the price of components and work enough to protect all or any savings that I acquired from having a lifetime guarantee about the muffler. And of course all of the problems, incorrect component requirements and baitandswitch work charge techniques.
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