Visited Danbury Dodge to buy an older automobile (1999 Truck) since I have was hurt in a car incident per month before and my car was totaled when I was struck head on, and that I desired to generate a cheap car till I had been ready to obtain back on my toes and manage a more recent vehicle.
After spending some time inside they convinced me to buy a more recent vehicle such that it could be entitled to their 3-year 70,000 mile bumper to bumper warranty. Since I have've recognized them for more than 4 years I thought I might trust them-so I chose to acknowledge though it could be difficult for me personally to help make the funds, but when something went wrong it'd be coated, considering I was informed "EVERYTHING" is covered in "their" bumper to bumper warranty. The largest cause I bought a more recent vehicle was the guarantee and reassurance. General, my choice.
The History:
After test-driving several vehicles I wound up investing in a 2008 Jeep Liberty with 27,000 kilometers onto it for $16,000 in Middle- November. I had been underneath the impact that because it was a Truck Certified Car I'd have adequate guarantee protection as well as the extra company guarantee for that rest of the 35,000 miles.
these were quick to weaken the Accreditation worth and informed me that it'dnot protect a lot more than powertrain which for $2000 I will buy a 'bumper-to-bumper' 3-year 70,000 mile guarantee and everything would be protected. Again, I've recognized everybody in the whole dealer for more than 4 decades and had become really trustworthy inside them so I went using what they stated and bought the guarantee, therefore today Iam ready! Incorrect.
The Issues Start:
Inside The first 8 weeks the vehicle turned caught in 2-wheel reduced for 2 times, that we discovered a repair for and could restore myself. 30 days later, 3 months after purchase day, the vehicle started to move beyond belief while idling. I gave it sometime thinking I am simply not used-to operating a vehicle and thats how they're. Till my partner who possessed an older Freedom (bought out of this dealer with increased issues than you could envision, but that is clearly a separate statement) got in my own vehicle and turned naseuous due to the shaking, I understood it had beennot just me.
the vehicle then started to change things excessively tough, and so I understood it had been time for you to take it in. per weekapproximately later my driveris screen inside 'housing' (or monitor) broke and also the screen turned caught along, obviously within the winter. I created a scheduled appointment to create my vehicle to obtain looked over last Thursday. After slamming my screen into an up placement therefore it might adhere to get a touch, I got prepared to abandon my home that Wednesday evening. Our vehicle would not switch on.
Obviously, the important thing (the only real key they offered me for $16,000, they created me signal an application saying I realized I'd one crucial but used to don't care since I have might make a brand new key for $10 in the future, wrong you-can't, however they never explained) includes a processor inside it to show your vehicle on. The processor went dead, within 4 weeks of me buying the vehicle. I subsequently needed my vehicle towed towards the dealer to obtain fixed. No major package, my warranty includes towing, for this reason I purchased the $2000 guarantee...
The Dealer Headache:
Our vehicle was towed towards the dealer last Friday. I acquired a rentalcar to make the journey to focus on Friday and Friday and obtained a phone at 5:30PM Friday in the dealer stating that everything was protected underneath the guarantee which I owe $100 for that deductible for that repairs, I still possess the voicemail. Not a problem.
I getup in early stages Sunday to come back my rental-car and obtain a towards the dealer to get my vehicle at 8:45AM. I'd a gathering at 10AM which means this offered me sufficient time to make the journey to it after buying up my vehicle, because the assembly was half an hour away. I let them know my info plus they inform me my fix statement is $260.00. I stated, "you have to be mistaking, I acquired a phone from Toby and he explained everything is coated and that I owe $100".
After researching it for around 10 moments they claim there's nothing they are able to do, I owe $260. Among the support men then claims, may I begin to see the key which was created. They cannot think it is for 20 minutes. Then they determine the key isn't at work since it is by using the vehicle that will be BEGINNING TO BE FIXED! The whole door-frame is aside plus they are beginning to place the screen in. They advise me my vehicle isn't prepared which it'll prepare yourself from the morning. I've a gathering in half an hour, 30 minutes away and that I don't have any vehicle. About 20 minutes later they ultimately inform me that they're likely to provide me a loaner vehicle. I obtain the loaner vehicle and that Iam effectively overdue towards the assembly because of Danbury Dodge as well as their beautiful support agreements, support division, and god awful guarantee.
They now need me to come back my loaner at their comfort and spend $260.00 for that fix because the "key isn't protected under guarantee, along with a fresh key is $160.00", plus they did not actually restore the shaking simply because they "forgot about this". Their cause being "it was created in little text about the fix purchase so we missed it". I'dnot be surprised when they make me spend another $100 deductible and contemplate it a 'new' fix.
Their justification for informing me that my vehicle was completed Friday evening and that I just owe $100 in the place of $260.00; precise phrases in the operator: "We got you confused with another client."
Oh! Just-so happens you'd another person there having a 2008 Jeep Liberty having a damaged screen along with a key that did not use exactly the same title and contact info as me?
unsure what I am likely to do however, considering I spend nearly $350 monthly for that vehicle and today they need me to cover a $260.00 warranty repair bill.
This location is just a total fraud and that I WOULD NOT suggest anybody buy a vehicle below. There are many of locations that'll provide you with support once you buy the automobile which isn't one of these. They would like to create just as much money-off of you as feasible so when you've a problem they behave like they do not understand you. Whether or not a vital is protected under a guarantee or not, atleast create the client conscious that the fresh key is $160.00 to displace which is not protected underneath the 'bumper-to-bumper' guarantee that I bought since I'd not have closed that record. Four weeks following a car is bought isn't a suitable schedule to get a key to no further change an automobile on. It will have now been examined just before being offered.
look for them on GOOGLE and take a look at their total score before you buy from below, they've 2.1 stars out-of 5 to get a cause!!! The unfortunate element is, I understand the homeowners and also the individuals who work-there individually, I really couldnot imagine how they handle 'normal' clients.
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