Ordered an Eternity ring for my wife as a 1st anniversary present. Website states 7-10 days from order date to delivery. This suited me as I had to save for the ring and only had the funds available to buy it 2 weeks before so I had enough time. Well after 12 days there was no sign of it. I tried phoning but all I got was a recorded message asking me to leave my details which I did. I also emailed. Eventually got a reply stating they couldnt answer the phone as they were stock taking! Talk about amateur. I was also advised the ring was being hallmarked and would be ready for dispatch in 4 days due to a bank holiday. Anniversary present ruined. I emailed back for an explanation but no reply, no call back - nothing. The next time they hear from me will be to cancel the order. Do not take the chance with them. When we buy jewelry we spend a lot of money and its usually a special gift for someone we love - dont leave it down to the prowess of a bunch of cowboys - ive learned the hard way. I will only get one 1st anniversary and thanks to them its been ruined.
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