Fresh Direct has the worst customer service ever!
Tuesday night before Thanksgiving I was home waiting for my order until 11:30pm. No one bothered to tell me it wasn't coming, or contact me in any way. When I finally did get through to customer service I was told my order wouldn't be delivered until around 1am. No apology or anything. And considering I needed to be up at 6am on Weds, that really was not acceptable. After talking to the supervisor, she agreed to try to deliver it before 8am on Weds, and if they weren't able to do that, it would be delivered between 2:30pm and 7pm on Weds.
7:30am arrived on Weds and I called to check on it and was told that I couldn't get it before 8am, and someone would call me back within an hour to let me know what was going on. 8:30am arrived and I hadn't heard anything so I called again. I was told they were still working on it and they would let me know. Another hour and a half passed and I called again and was told they would be delivering it between 2:30pm and 7pm.
When I called from the train on my way home because I was running ten mins late, I was told the truck was running late too, which worked in my favor and the girl giggled a little. When I got home I sent an email and was assured my delivery was on the way and would be there by 7pm, so instead of going to meet my sister at the airport, I sent a car for her and stayed at home and waited.
At 5:30pm when I called they said it would be delivered in 30-45 mins.
At 6:30pm when I called they said they couldn't find my order and that they would get a new one out to me and asked when I would be home. Since my family had tickets to a show that night, I said I wouldn't be home until 11pm and I was assured that it would be delivered at 11pm.
When 11pm came there was no truck and when I called they said it would be coming but they didn't know when, at which point I said if it couldn't be there in 1/2 hour I didn't want it since most of the things including the main dish weren't actually available.
I was told that they would try, and that was the last I heard.
So Thanksgiving morning, I got up early and headed into the city and went shopping for the Thanksgiving dinner and vowed to never order from Fresh Direct again!
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