I had taken my truck into the Tire Kingdom at 121 NW 40th Street (location #32) in Boca Raton, FL to be serviced for a vibration issue. The front desk personnel and mechanics notified me that the vibration would be resolved after they balance the tires and perform brake repairs to the rear wheel cylinders.
Three Hundred and Fifty dollars later, the diagnosis and services performed by Tire Kingdom did not correct the vibration issue. After which, I brought my vehicle to a privately owned auto service company to correctly identify and repair my truck for the vibration issue. They were able to accurately diagnose and resolve the problem; the vibration was being caused by a missing right / front caliper bolt and damaged u-joints. As determined by the mechanics, the services that Tire Kingdom performed had nothing to do with the vibration.
I feel that the repairs and service from Tire Kingdom were not only unnecessary, but were performed with the premise of exploiting as much capital as possible out of a loyal customer. This experience has left me in severe discontent and I feel that Tire Kingdom has taken advantage of me.
Furthermore, I contacted Tire Kingdom's corporate headquarters to try and resolve this situation. After a month of attempting to communicate with Tire Kingdom's upper management, it became clear that the entire company has a disregard for customer value. Needless to say, management could not resolve the in-store service issues, nor did the Tire Kingdom offer any type of reimbursement or compensation for their service related downfalls.
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