I have been going to the same small company for 15 years. I had to drive down to Mokena Illinois to take a teaching exam. My car was giving me trouble the whole drive and I thought my tires were out of alignment.
So, after my exam I called around to repair shops and nothing but Firestone was open. I thought "Complete Auto Care? They should be able to fix it no problem.
It turned out I needed an oil change and to have my tire rod replaced.
They also told me my car would run better if I replaced the wheel bearing and the ball struts.
I did not have $800, so I said no.
Driving back home, my heat stops working. Thinking it is the recent oil change needing to run through the system, I decided to see what would happen. Two weeks, my heat still does not work. I get sick from the flu. From driving in a freezing cold car. Keep in mind this is the beginning of January.
One day I was driving my dad's pt cruiser and I hit a speed bump at 20 mph due to not seeing it from snow cover. His tires evidently had also been at a low pressure at the time.
So, he told me to take it to Firestone to get the wheels replaced.
They did this (took the entire evening to do it too) while my dad over the phone opened a Firestone card.
He was quite happy with his car and it has been driving lovely ever since.
Since he got such good results, I went back to firestone to see what had happened to my heat.
I was there from 2:14pm until 7:35pm which is downright ridiculous.
I asked for the following:
1. Fix my turn signal (it kept blinking fast)
2. I don't have heat in my car.
3.) Just make sure my tires are at 31 PSI I can;t find my tire gauge.
There was actually nothing wrong with my coolant tank but they did a coolant flush to make sure. They tell you the cost of the flush but not the labor charge. They do that with everything. They tell you the price "Oh it's just 21.99." Not "Oh it's 21.99 for the coolant and $99 for the labor to put it in." To make my bill a bit cheaper I signed up for the credit card. And paid for it with it.
So, apparently my tubes are also cracked and leaking. They said they would call me back the next day after they get the dealer prices for the tubes. A week went by. I got fed up and called them. They told me they forgot about it. They went to talk to the guy who worked on my car and he told them the info. After charging me $176 to put in coolant and change two bulbs in my car, they know tell me:
The one tube is the PVC Tube that goes from the bottom of the intake manifold to the front of the engine, and the other is a PVC tube that goes from the top of the air box to the top of the engine. All together with labor will cost me $328.85 ($185 in labor) and 1.8 hours.
This is bull!
My heat worked before I got the oil change down in Mokena. Everything was fine until I went to Firestone. Never again. I will pay off this credit card, and never return again.
Unless you can recommend a good one that will be honest and upfront will all prices and not do services you don't actually need (and not the one in Mokena Illinois or the one on Harlem near the Harlem Irving Plaza).
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