When my truck broke down in the middle of the highway, i had it sent to PEP Boys. I called my dealership where less than a month ago I bought out my lease on my truck. Before signing and getting the truck from Richard chevelette in Chersire, CT, the finance person told myself and my advisor (I had him accompany me to the shop which cost me 100 dollars per visit) that a 60 day 3000 mile bumper to bumper warrenty was on the truck. When i called the dealership the following day i was instructed that there wasn't any warrenty on it. When we finally got the truck back it, in the glove compartment we had the sales sheet on the the sale that it indeed did have the warrenty. The manager of the dealership would not honor the full warrenty at all.
At PEP Boys the following having been in their shop, I recieved a phone call on the quoted price. I asked two separate, non consistent times what was the price, that means i was qouted once, their was conversation, and then i specifically asked—what is the total due on the truck labor and parts and i was quoted again 497.00. When went there the next day, with check in hand, we were told that the price was 897.00. Being that there was a problem, we asked for a manager.
We were told to come back, we went back, the work on the truck was done, and then the individual who had quoted the 497.00 could not be located but did leave a message earlier that day (after speaking with the manager) that he did not wuote the price. We called the police and had statements taken. The next day when we went back my truck was back on the rack with its hood and it appeared as if they were messing with it. I then asked for my truck to be taken out, immediately. We were then informed that it wasn't the first time such a call to the police had been made form that location.
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