The finance manager required me to sign a document indicating that any mathematical errors or clerical errors would not be fixed once I left the dealership. He then had added a $534 charge to my purchase agreement for some type of insurance that was never discussed. When I asked him what it was for he said that he had assumed I wanted it. Only after I told him to take it off did he re-type the report. A week later, I was contacted by the finance manager and informed that he had incorrectly filled out the wrong bank financing form and that he couldn't submit the financing to Hyundai and get the $1,000 rebate that had already been passed on to me. I explained that my wife was out of state for the next week. He stated that would not be a problem and that everything would be fine. He stated that he would mail me the form and asked that me and my wife sign it and return it with a copy of a utility bill. We returned it a week later when my wife returned home. A few days later, he called again asking for a bill that had a street address on it. We stated that all of our bills go to a P.O. Box. He said that we needed to change our address with our bank to be the P.O. Box or the financing wouldn't go through. We stated that we were not going to do that but would send a bill from a doctor that had a street address. He stated this would be fine. A week before my in-transit tag expired, I called the financing manager and told him that I was unable to license my vehicle as the title had not been sent to the courthouse. He said it would probably be late. I told him I was going TDY with the military, the sole purpose for purchasing the vehicle when we did, and that my tags would be expired and I would not be able to have the vehicle on post. He said he could do nothing about it. The day my in-transit expired, I called the dealership and spoke with the person that deals with the titles and the general manager. Both told me that it was my fault that the paperwork was not done and they were not going to do anything. The title "lady" mailed the title the day my tags expired even though the financing director indicated that they could have been sent four days prior. Their policy that any mistakes that are done on the paperwork only seem to apply to the customer. I was under no obligation to redo the paperwork but did so anyway, and because I did, they later claimed that the inability to license the car was my fault for delaying. They did not redo the purchase agreement and send a new in-transit at our request indicating that it would cost them $10,000 to do so and that the late fees that we were going to have to pay were far less than what they would have to pay.
In retrospect, I should have refused to sign the paperwork the second time and used the pre-approved loan sitting at my bank for the loan regardless of what it did to their ability to recoup the $1000 rebate from Hyundai. This dealership also participated in the USAA car buying program but absolutely refused to honor the USAA pricing for the vehicle which cost us $200 more for the car than the price they promise by being a member of the program. We could only get to within $200 of the promised price if we financed through Hyundai which USAA representatives indicate is not tenets of the program.
BUYERS BEWARE! This dealership is not up front with their costs and will do everything they can to try and sneak in hidden charges and bully you into buying a vehicle. They will not honor their promises and they will not try to do right when they make a mistake. Make absolutely certain that you read every line of every piece of paper that you sign. Once you leave, you are at their mercy, and they have none. Go to Stan Olsen in Omaha if you want to buy a Subaru or a Hyundai.
0 comments