Complaint / Review
Coast to Coast Insurance Group
Carl Lee $334.00 taken but no insurance given and no refund given after 80 days & numerous promises

On Oct 18 14:31 a DEBIT PURCHASE with my bank cardwas made from COAST 2 COAST INSURANCE, Transaction number *forthe amount of $ 334.00

I was supposed to be purchasing Car Insurance for 6 months. I talked to Carl Lee he said he represented the company, explained everything, and the transaction was completed.

Then on Nov 2nd, Carl Lee emailed me to sign papers on line with EchoSign. I did, and he sent me a proof of insurance card (I still have it saved on my computer)

Then I recieved this email... From: Carl Lee To: WallySent: Sun, December 12 11:12: 34 AMSubject: Important Message Regarding Your Auto Insurance-Refund Issued

This is an urgent message in reference to your insurance:

The business relationship between myself Carl R. Lee Agent/Broker and Superior Access wholesaler insurance distributor has been terminated. It has come to my attention that there were policies that were not uploaded and/or processed in a timely fashion via Superior Access which lead to the dissolution of our business relationship. As such all insurance transactions that fell into this category were closedand fully refunded. As I no longer conduct business with Superior Access. I apologize that your transaction has fallen into this categoryyet, a full refund has been issued should be recieved by you in the mail within 10-14 business days.

I apologize for any inconvenience. Should you have any questions regading this message please feel free to reply to this email or contactme at 310-677-1278. V/rCarl R. Lee310-677-1278

I never received a refund!

I then emailed him back asking: Does this mean I do not have insurance?

He replied: I am affraid you do not. On Thu, Dec 30 at 11:00 AM I wrote:

I have not received my refund, it has been well over the 14 days, and I am going to the authorities if I don't hear back from you by the 1st of the year. Thank you

He wrote back:

I will get the check reissued today. I apologize for the delay. V/rCarl

Then he even called me on the phone and promised me it would be sent viaovernight mail, but this was on the Christmas weekend, so I gave it moretime.

Well, It has been long enough, Today is 01/08, AND STILLNO REFUND! And in the meantime DMV wants to suspend my registration. I need that money to purchase insurance from someone else ASAP.