This is a case of I trusting a company to conduct business with in the most simplest form and what I thought would be with minimum amount of headaches and frustration.
My dilemma started when I purchased a salvaged but warranted transmission from All West Coast Auto Wrecking aka Reliable Auto Parts for my 1994 Chevy Turbo Diesel Silverado 4x4 Dually. I reluctantly paid $800 cash to expedite the transaction.
I picked up my transmission after a lengthy delay and was eager to have it installed and have my work truck running again. I paid an additional $550 to have the transmission installed only to be informed by the mechanics that the transmission was BAD.
I informed the parts department of AWCAW and they informed me that a replacement transmission would be delivered and that I would need to deliver my Core (my original) transmission and their BAD transmission to their Tukwila Store (Reliable Auto Parts). I delivered my Core and the Bad transmission but wasn't given a replacement.
It has been days; no weeks now and as of this writing and I have made multiple calls and had numerous conversations with AWCAW with no positive results.
I have spoken and expressed my concern with their manager to deliver a replacement transmission or refund my monies but it was with no avail. I asked to speak to the owner but was refused and was told to write a certified letter to him if I wanted communication with him. I did write a letter to the owner asking for his assistance and sent it certified with return receipt requested.
I reported my compliant to BBB. I have done everything within reasonable means to resolve my transmission issue. It is frustrating because it seems to me that after paying cash, giving up two transmissions, and waiting patiently that I am still without a transmission and the use of my truck.
It already cost me $550 to have the BAD transmission installed and will cost me more money to install a replacement.in the meantime my transmission shop has my truck pending delivery and installation of a transmission.
I hope my efforts like this report will express my deep concern regarding my desire to have my truck fixed in the most fair and expeditious means without having to escalate my efforts any further. I hope to have a replacement transmission delivered and my truck running again before Christmas.
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