After purchasing my package from Strutmasters in early March, I had been simply to discover they were "sold-out" on almost anything however the struts. No body bothered to see me of the after I put my purchase. After I did not obtain my components, I named, simply to be educated they were sold-out and really should maintain within 14 days.
I had been advised to call-back that we did. After I called back, I had been informed they were still sold-out and there have been numerous purchases awaiting the exact same components. I had been informed they'd absolutely appear in my experience by mid-April and guaranteed the consultant might consider this and contact me back. She never called back. I forgot about this to get a month or two and named back to discover what was happening. I had been moved from individual to individual and lastly got somebody who might lookup my purchase. She explained she'd need to "consider it" and stated she'd call me back. Being a good idea to this, I stated that was exactly what the last individual guaranteed and he or she never called back. This individual GUARANTEED she'd call-back within thirty minutes. I never heard from her. I submitted a problem using the Better Business Institution and like clockwork, obtained a phone from Strutmasters 24 hours later. (Document a problem if you like them TO REALLY contact you back!). Today they claim they delivered me the components. Not the case. I discussed that their very own people stated there have been numerous purchases waiting on these components which she had a need to return within their program to appear it-up. She stated it had been sad, but no body there had recorded my consideration the numerous occasions I'd named formerly plus they had no report of my calls. Find everybody's first and lastname should you should cope with them! They really had the nerve to obtain testy about the telephone with me as well. HORRIBLE customer support.
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