My transmission was going out so I went to get a quote from a neighborhood shop. They quoted me 3,200$. Of course I wanted to shop around. I turned to the internet as we all do these days. I found a company calling themselves TranOne that advertized 1,000$ plus hard part damage (whatever that means). They also advertise high quality; low cost re-built transmissions should the repair be that extensive. I bit on the potential for a 1,000$ repair. They promised free towing, some free diagnostic work, etc. They took my car to a local shop on S. Broadway. The shop is itself a reputable AAMCO repair place. Once the real diagnostics begin (going into the transmission), they ask for a 895.54$ deposit. This is done as a direct deposit into their bank account so you cannot do anything about it if things go wrong. After further diagnostics, they quoted me a price of 3,600.00$
I later learned that the AAMCO shop was charging Tranone 2,200$. This is a WHOPPING 63% profit for making a few phone calls and emails!!! The entire process is done by phone and email. I had to keep a rental car because the process was so lengthy. I was very angry once I got the price. I told them that I would not go forward with the repair and asked what I needed to do to get a refund of my money. My rep Joyce (no last name available) told me that I had to go pay for the work done by the AAMCO shop and send them the receipt by email. I did so. After about 2 weeks, I had not received any communication from them. I called Joyce to inquire. She told me that she did not know the process for a refund but that her company did everything by email. They will not provide a physical office location. Since then, they have stopped accepting my calls and will not return voice mails. They basically kept the 895.54$ Deposit.
Their information is below: Main web site: www.tranone. ComMain phone: 800-717-1843 (Jim) Rep direct phone number: 916-270-2363 (Joyce) Rep alternate number: 877-226-9250Brandon: 888-273-7375FAX: 800-901-6816 / 270-423-9636Email address: [email protected]; brandon@tranone2. ComBanking information: Bank Name: Bank Of America Wiring Information for TranOne LLC, McKinney, Texas
TranOne LLC, Routing#026009593 Acct#: 488025081383 Texas Acct Print customer # and name along with the amount on the wire transfer slip and fax it to your rep.
Other Banks List
1. Bank Name: Chase Bank - Rtg#111000614Name of Company: LDD Marketing Corp Texas Acct - 756037149 Print customer # and name along with the amount on deposit slip and fax it to your rep. Deposit cash money, not a check or there'll be a 5-day hold on your repair.
Internet Fraud Reports:
Http://usacomplaints.com/auto-repair-service/trans-one/trans-one-trans-citi-transmiss-67a67.htm
http://usacomplaints.com/auto-repair-service/tran-one-com/tran-one-com-cititrans-com-tra-ea24c.htm
Http://usacomplaints.com/auto-repair-service/transone-com/transone-com-transciti-com-tr-a8ebe.htm
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