America Honda Motor Co.inc Honda Automobile Customers Service 1919 Torrance Boulevard Mail Stop: 500 -2N - 7 D Torrance, CA 90501-2746
Re: Classic Honda Orlando Florida overcharge a A/C issue and does not release without even completely repaired. Mr. CEO / President
Case: Honda Odyssey 2002 LX dispute with Classic Honda Orlando located (4000 West Colonial Drive Orlando, FL 32808)
Vehicle owner
: kam mak (38j001)
Vin # 5FNRL185X 2B038165 owner address
: 9371 westover club circle Windermere Fl 34786 repair drop off date: 10/27
In October 27, my wife brought in the 2002 Honda Odyssey for A/C repair. They told her that it would be about $1000 to fix it, and then it went up to $1700 and still the A/C could not be repaired. Now they are talking about $3000, and this could not be guaranteed that it could be fixed. I decided to take the car back, and they refused unless I paid them $1700 to release the car. Then they said that they may be able to repair it for $2500 then called me back and said even at that price there is no guarantee they can repair the system.
At that price, I can get a whole new system for the car. Then, they offered me to trade the car in instead. I did not come to get a trade in but a repair. If your experienced mechanic cannot fix an a/c repair, I am truly bewildered. These mechanics are supposed to be very good what happened to them now? Are they a different crew then the ones that used to maintain my car previously. Whatever the repairs may be, why was this not picked up during all the maintenance service that I have had done at your dealership all these years.
The fact is the a/c problem is not repaired, and the problem still remained. The mechanics not only cannot fix the problem but cannot guarantee the a./c would work. I do not understand how such experienced mechanics cannot fix an a/c problem nor guarantee that it would work. They now want $3000 for the repair which is totally ludicrous since the car is not worth that expense. I want the car back since your mechanic cannot fix the a/c problem that I brought the Van in for. I have had my all my cars service by your mechanics all the time. Why they would come up with all these expense now is a mystery to me. I no longer want my a/c to be serviced by your dealership. Your mechanic's attempt to fix my a/c problem has failed. Till present, still NO AC being FIXED or repaired. They have Changed tons of parts and cause the AC system nothing to run??? What kind of professional of Honda of this? Mr. CEO / president, I and my relatives in Orlando area are so disappointed your Honda service and end up a loyal client for past years with 2 Honda vehicles purchased. We decide to look for difference competitors and have a true customer care.
The overcharged Odyseey repairing date as below:
Day 1 & 10/27
Drop off and estimate about $1000 Day 2 &
10/28
Found out more and more issues from AC problems Day 3
10/29
Keeping the same works of exaggerating the repair cost upto $ 3000
Day 4
10/30
Visit Mr Dervin cartly manager of service down to $2550 for the AC would work Day 5
10/31
Received a call still not able to fixing it with that price. Day 6 &
11/02
Service advisor Maribel called my wife for the car seemed worked good and testing over
Night. Day 7 &
11/03
Email to Mr. Hutchinson (General manager) with never response Day 8 &
11/08 Mr Dervin service manager said cost is $2185 so far and keeping the car in a lien of
Repairing money and towards to auction. (stealing my property!) Classic Honda give
His permission?
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