When renting a truck from uhaul, the clerk asked if this was an "in town" rental, I said no, I am going out of town and continued to explain the distance I expected to go in the rental truck. The clerk told me not to worry about my distance because uhaul will only charge me for the first 80km, after that I will not endure any further charges. She printed the contract, I signed and was on my way. I rented the truck for a total of 4 hours, placed $65 dollars of fuel back into the truck and returned.
A few days later I looked at my VISA statement and saw uhaul charged $500 for the rental. So I called corporate to understand what the additional charges were, and it turns out uhaul does not offer a 80km max and I was charged for all the KM I drove in the truck. But wait thats not all apparently I rented the truck on and returned the truck on the small line below so also endured a charge for $80 in additional fuel charges.
I have called and filed a complaint with corporate, spoken to about 6 different people at uhaul, none of which are willing to do anything about the misunderstanding or even willing to acknowledge the fact one of their employees told a complete and utter lie to a customer. I spoke to someone named Paul Reilly who apparently works for customer service, but he was the most rude person I have ever spoken to on a phone before, in fact he yelled at me several times. He seemed to quote the fact uhaul has a legally binding contract several times, but failed to mention that lying and tricking customers into signing a different contract is against the law. Not one person a uhaul was willing to put me in contact with someone with more authority than a customer service representative (i.E. A Director, VP, CEO, etc).
I am a graduate student who has rented a truck from Budget every year I have been in school (the exact same drive, door to door) and never paid even close to $500. Last year for the exact same drive with Budget truck only cost me $80.
Thank you for treating me like a total piece of dirt uhaul (especially Paul Reilly), I will never let this go and will do everything possible to ensure everyone at my university, friends and family never gives your company a penny again. You lied and cheated me into a contract that was not agreed at time of rental. I dont understand how a company as big as uhaul can take total advantage of a student who cant even afford a $500 bill. Looks like I wont be getting my education after all, all my tuition money ended up at uhaul this year. Good thing I saved cardboard boxes from the move as ill most likely end up living in them soon.
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