I purchased a signature service on 08/16 for an oil change at this Jiffy Lube. It included changing oil, changing oil filter, checking wiper blades, vacuuming floors, washing exterior windows, checking and topping up all fluids. Their service checklist stated that all this was done or levels were full. After I reached home, I noticed that the floor was not vacuumed as stated. This cause suspicion that led me to check under the hood. When I checked under the hood I found that the coolant tank and washer fluid tank was empty. The technician did not put back or replace the washer on the oil pan plug. This caused oil to leak onto my drive way for 3 days till I fixed it myself.
I called Pam Tierney at their customer service line 1-888-853-1093. She told me that some from the shop would call me. I was contacted by Richard from the shop later in the day and asked me to take back the vehicle to the shop. I told him I did not want to do it since I had lost trust in them. I asked him to give me a gift card or coupon that I could use at another Jiffy Lube location. He agreed and said he would call me back.
I have not heard anything back from these people yet. They have not responded to a BBB complaint that I filed.
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