I have to let you know that I'm amazed by Grass4Sale's lack of customer service.
After ordering sod, we were told that it would be delivered on Saturday (3/24/07). The sod was never delivered and we were never notified. (That's annoying when you've scheduled people to help you lay it that day.)
We were then told that it would be delivered Tuesday (2/26/07). After receiving no news, I called them and was told that they tried to deliver it the previous night (without telling us) but the truck could not get down the street. The street is narrow but other 18-wheelers have made it down.
Presumably after speaking to the trucker, I was told that it would not be deliver the sod that day. They may or may not be able to deliver it at all. If they could deliver it, they would not be able to tell me when or what time; and they would not be able to give me prior notice to delivering it.
Can you believe this? I can't think of any other company that has such poor service (that includes movers, utilities or the government). Obviously, we canceled our order and another company will deliver our sod this Thursday. (They have a plan if they can't get the truck down the street.) I can only hope for a company like Grass4Sale to go out of business. That would make it easier for a customer to find a company that provides good service.
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