My vehicle was picked up almost 3 weeks late. Calls were rarely returned. No one is ever available by phone. I think Rebecca is the only person who actually works there. I originally spoke to Anthony. After my car was not picked up as requested, he stated that he was working out routing. I tried to plan and allow myself plenty of time to have the car transported, so I gave Stateway an additional week to pick up the vehicle as a courtesy. It was still not picked up. I had to pay to have my car stored, hoping someday it would get transported. I finally spoke to Rebecca a week later after leaving many messages that were not returned. She told me that I was on an easy route. Within 2 days, the vehicle was picked up and transported. It was stated in writing that a refund for my deposit would be made within 5 business days due to the fact that I had to pay additional storage, I was almost 2 weeks without a vehicle due to their negligence and I placed a deposit to have my vehicle picked by a certain date and it was well beyond that date that job was actually done. As of today, almost 10 days later, the refund has still not been credited and no one will return my call.
Dont count on getting your car back or picked up on time. The driver they used, Nate was amazing. He kept in communication with me, even when his truck blew a tire and was going to be late. He was my only peace through this entire situation. I ended up paying $165 more than I planed to Stateway, just to get my car back. They are untrustworthy, undependable crooks and liars! I would strongly advise against using this company.
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