My mother took her four year old car to Just Brakes for the $99.00 special. Once there she was told that she had severe problems including a leak in the back cylinder which had caused the calipers to go bad which had damaged the brake shoes and rotors. The estimated cost of these repairs was $742.00 dollars. She called me upset and asked my opinion. Having recently driven her car, I did not believe that anything was wrong with her brakes and I instructed her to have them put her car back together and take it somewhere else. When she did, the tech told her that they didn't have to do all of the repairs, but there were certain ones that needed to be done in order for the car to be road safe. He reiterated this over and over again using scare tactics to get her money. When she continued to insist she was told she would have to wait because their policy was to service paying customers first. When they were finally done putting her car back together, she requested a copy of the quote and was told that she could not have it since she wasn't paying them any money.
She immediately left and took it to NTB for a second opinion and without giving them any background from the ordeal with Just Brakes was told that there was nothing wrong with her brakes and she had another 3000 or so miles before she even needed the brake pads replaced. She explained the circumstances to the tech and NTB who took her back and showed her exactly why none of what Just Brakes said could possibly be true.
From my research on the matter, it seems that this is a standard practice with Just Brakes... Lure people in with the $99.00 advertisement and then add on extra unneeded repairs. I can't believe they are still in business with these tactics. Everyone should stay away from this company. Taking your car to a more reputable place will save you a lot of money in the future.
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