Hello Everyone,
This is my first time doing this. I'm not the type of person to bad mouth someone on the internet. I realize every business has its ups and downs, but sometimes you run into a company that really pushes your buttons.
I would give you the name of the owner if I knew it. The guy called himself Joshua, but I doubt that was his real name. Everything about this business is suspicious. On the website it says you will get you HHO Kit by priority mail. It took over 4 weeks to get my unit. After calling and calling their support line, I finally reached a man named Joshua who said my unit was not in stock and they would send it out to me as soon as it was in stock. Well, I have a question. Why was I not contacted and told this directly, why did I have to wait 2 weeks to hear anything and they didn't even attempt to call me, I had to call them. And then another 2 weeks to get my unit.
When the unit arrived it was missing some of the accessories showcased in the product detail pictures. When I called in to get a refund for my HHO kit purchase, Joshua or whatever his name is told me they would ship out the additional parts as soon as they received them from their supplier. WHAT!!! Your telling me I'm going to have to wait another 4 weeks.
I asked them to honor their bs "lifetime warranty" and they told me that I had to have used the system to qualify. This means my money would have been tied up for 2 months while they sort out what they have in stock and what they don't. The guy who answers the phone probably works out of his garage or something, b/c every time I called I heard a dog barking in the background and a lot of background noise.
This has been a huge waist of my time. I told the guy to keep the extra parts and I would be filing a fraud complaint with my bank... Their Hydrogen kit is a scam. They sell things they don't have in stock. My bank is currently in the process of getting me my money back. Do yourself a favor and stay away from http://www.hydrofuelgenerator.com.
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