I purchased a 97' Pontiac Sunfire from Drive-Time, and no less than a year later the engine blew. So they did a short payoff of $900 for that vehicle and put me in a Ford Countour, which I might add can hardly pull hills and has very slow take-off. So on Oct 4th my 3rd payment for the Ford Contour was due, i didn't have the whole amount because my hours were short on my job and a traffic ticket was due as well, so I spoke to the Store manager Paul Sheard and he said that he would take a partial payment until the 16th of this month.
I said ok went up there and talked to him again and gave him my partial payment which he said was fine. Then the Next day drive time calls and says they cannot take partial payment and they will be at my home or work to tow my car. I explained to them that Paul and I had a arrangement. The first lady yelled and said were coming to get the car anyway and hung up in my face. Her name is Marie.
The second lady Named Harriet which isn't even in collections shes a sales manager because how convient that the collection manager was out today, stated the same thing and said even though i made arrangements w / Paul (which decided to go on vacaction so he was not there to verify that i came by and spoke w / him) i have nothing in writing stating that Me and Paul had a agreement and either I make full payment today or they're coming to get the car, Mind you i'm only 4 days late.
Saying that you have to be on time for the first 6 months, and shes telling me it in the contract which it is NOT. So i call customer service and gets Richard who is suppose to be a mediator but he doesn't know a damn thing and he's just a waste of time. So my advice to anyone who is about to purchase a car. No matter how messed up your credit is. Do not go to drive time. They have several complaints in the Better Business Bureau as well. They should shut all of the Drive Time/Ugly Ducklings down and file a class action lawsuit against the whole dishonest company.
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