My complaint is about Drive Financial. I decided to get a vehicle to reestablish my credit. I gave a $5,000 down payment. On my first payment I sent $200 over the amount of my normal payment. My plan was to get it paid off quickly. I was almost sure that in a year or two I was going to have it paid off. Well, needless to say, that never happened.
I read the rip-off reports online about Drive Time shortly after purchasing the vehicle and was worried about that happening to me. Just to try and cover my tracks, I sent my first payment early, but before doing so, I called to let Drive Financial know that I was sending in my payment a few days early, only to make sure that it was received on time. I spoke with a representative who assured me that the check would not be processed until the payment was due. She lied. My payment was processed on 3/21, when the payment was not due until 3/25. The check arrived at my bank before I could deposit the money, my check was returned for non-sufficient funds, and I was charged fees, of course. Drive Financial also charged me returned check fees, and interest accrued at $10.00 a day for every day I was late.
I called and spoke with a manager named Selina and told her that the representative should have been held responsible. She said there was nothing she could do; the damage was done. I told her to monitor the very first call I made to Drive Financial and she would see that the representative did lie to me. She said, "I will," and that was the end of the conversation.
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