This company just repossessed my vehicle when my payment was one month past due. I do not care; I wanted out from under them anyway. My saga with them began about 6 months ago, when my husband and I found a second vehicle we wanted to purchase. A local bank approved us for financing and offered to pay off the Drive loan and put it all on one payment.
We called Drive and asked for a payoff on the loan. They REFUSED because I was 4 days past due on my payment. I made the payment, then called again and asked for it. They told me I had $600 in late charges due and that when I paid that off, they would give me the payoff balance. I told them that if they would give me the payoff INCLUDING the $600, they would have all their money and we would all be happy. They flatly refused to do that. I talked with an attorney who composed a letter stating court rules and made it sound all official, and we faxed it to them. They still refused and ignored my requests. We lost the new financing and the option on the second vehicle. I then refused all contact with them. I continued making my payments when it was convenient for me, but never more than 10 days past due.
I fell one month behind when we purchased a home and I had to tie up money elsewhere. When I called them the following day asking for my personal items back, they told me I had surrendered them all when I surrendered the vehicle. (I still do not have my things back, and my husband's tools for work were in the car.)
They have consistently refused to apply payments when sent by mail. I would not ever allow them access to my bank account to automatically deduct the payments; a big red flag flew up when they first suggested that, so I never did it. They at times took up to 24 days to apply payments sent by certified mail. The only time they applied payments immediately was if you wired them by Western Union, which costs $12.95 (which I would deduct from the payment and my "fees & costs").
My husband wants to start a grass-roots organization called "Let's Drive Drive Out Of Business." Here is a kick in the pants to them. We recently got financing in place for another vehicle through the same bank. I told them what happened and they said, "Like we pay attention to that group?" So, for any Drive Financial Services employee reading this, your company means NOTHING to real financial institutions.
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