This company just repossessed my vehicle when my payment was one month past due. I don't care. I wanted out from under them anyway. My saga with them began about 6 months ago when my husband and I found a second vehicle we wanted to purchase. A local bank approved us for financing and offered to pay off the Drive loan and put it all on one payment (YAY!).
We called Drive and asked for a payoff on the loan. They REFUSED because I was 4 days past due on my payment. I made the payment, then called again and asked for it. They told me I had $600 in late charges due and when I paid that off, they'd give me the payoff balance. I told them if they'd give me the payoff INCLUDING the $600, then they'd have all their money and we'd all be happy.
They flatly refused to do that. I talked with an attorney who composed a letter stating court rules and made it sound all official and we faxed it off to them. They still refused and ignored my requests. We lost the new financing and the option on the second vehicle. I then refused to have all contact with them. I continued making my payments when it was convenient for me, but never more than 10 days past due.
I fell one month behind when we purchased a home and I had to tie up money elsewhere. When I called them the following day asking for my personal items back, they told me I surrendered them all when I surrendered the vehicle. (I still don't have my things back and my husband's tools for work were in the car)
They have consistently refused to apply payments when sent by mail. I wouldn't ever allow them access to my bank account to automatically deduct the payments, I had a big red flag fly up when they first suggested that, so I never did it. They at times took up to 24 days to apply payments sent by certified mail. The only time they applied payments immediately is if you wired them by Western Union, which costs $12.95 (which I would deduct from the payment and my "fees & costs").
My husband wants to start a grass-roots organization called "Let's Drive Drive Out Of Business". Here's a kick in the pants to them. We recently got financing in place for another vehicle through the same bank. I told them what happened and they said, "Like we pay attention to that group?" So, for any Drive Financial Services employee out there reading this, your company means NOTHING to real financial institutions.
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