I call my local pizza hut and hear the specials, one of which was a med one topping and breadsticks for 9.99. I ask to add more toppings and pay the price for extra toppings and I was told I could not do that because the breadsticks were being sold at 25cents a breadstick and if I wanted more then I need to pay full price (not exactly customer friendly). So I order something different and have my order delivered; and I pay over the phone with a debit card.
When the driver arrives he asks for my card so I show it to him and he asks to etch the number on the receipt for the store and etches the ENTIRE number of my debit card on the receipt. I tell him I need that receipt because I am comfortable with him having my entire number. He says if he does not get the entire number he will be fired. So I offer to call the store. I speak with a manager who informs me this is policy so that incase of a dispute they will not be out the money. I explain it is not safe for the customer and the managers says the receipts go straight to the store and in an enevolope and to the home office. I tell him I cannot have my number exposed to so many people so the manager demands back his pizza. So I was left without my dinner.
Its as if they are saying it is more important for them to be able to fight disputes than to safegaurd their customers information. I find the policy odd because they don't etch the number when you purchase in the store. I was also not informed of this policy when paying for my order. I think it is irresponsible to give access to your debit number (which banks aren't very helpful in the case of fraud) to so many people, pizza hut expects me to trust the driver and each employee to handle the receipt and the home office to handle my number without incident.
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