I placed an order for delivery from my local Pizza Hut restaurant this evening.in addition to the pizza I requested an order of breadsticks to be sent. When the order arrived I opened everything and found that they sent hot wings instead of breadsticks... Thinking it was no big deal and since Pizza Hut is less than a mile from my home, I called them back to tell them they sent the wrong item and was told by the clerk that answered the phone that "we aren't going to deliver just one order of breadsticks, we'll note your address and the next time you order we'll give you a credit"... At this point, being quite vexxed, I explained that I have a four year old here who will only eat breadsticks... She then told me to "just give him the wings, he might like them"... Now, it is my experience that it is not wise to give a four year old HOT WINGS... Besides the fact that her response was uncalled for, so I asked for a manager to be put on the phone... After a 5 minute wait, a young woman came to the phone and stated she was "the manager"... I retold the story and was told by this rude person, "I don't work in the kitchen, I can't be held responsible for what they send"... At this point, I was exasperated... I asked for her name and she refused... I kept asking, she finally gave me a name which I think was phony. Now, mind you... All the while this is happening, my pizza is getting cold and I have a four year old throwing a fit for breadsticks... Finally this socalled manager verified my address and said she would send the breadsticks. I sat and waited and they never came. My four year old cried himself to sleep... So much for a family nite together, thanks to Pizza Hut. I have the number for the main office and plan on calling on Monday... Just wanted to vent some steam here.
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