Usacomplaints.com » Cars & Transport » Complaint / Review: Budget Truck Rentals - Horrible customer service. #565089

Complaint / Review
Budget Truck Rentals
Horrible customer service

On January 8th my spouse Jessica and that I named Budget Corp and reserved A - 16 base fuel moving vehicle. Budget informed us to become in the 492 Windsor Park Drive Dayton, OH 45459 area by 9AM on January 9th or they’d cost people a $50 reservation charge. On January 9th we reached the 492 Windsor Park Travel area at 9AM and waited half an hour with additional customers for that area to start. When the area exposed they stated that they didn't possess the 16-foot truck which we'd reserved since Budget Corporate didn't deliver the truck for their area and also the only choice they'd was a 24-foot diesel vehicle. We truly didn't wish to generate this type of big automobile particularly being that they are difficult to generate and be expensive more on gas however it was the only real choice they gave us. From the period we quit the 492 Windsor Park Dr. Area, it had been after 11AM and we didn't reach our packing spot until 12AM after moving the huge 24-foot vehicle. Each one of these setbacks charge us useful time-on the 4 time packing procedure and we didn't ensure it is to the Columbus location until dark.

Whenever we came out-front of the gasoline stations alongside Budget Rental on Morse Street in Columbus at 1:45PM, the gasoline stations didn't promote diesel gas or where you can have it near by. Therefore my spouse and that I went around looking for diesel gas and lastly named Budget on Morris Street at 2:03PM and didn't get a solution. Once they ultimately called back, we got instructions towards the closest stop that offered diesel, and that I invested nearly 20 units in 8 level climate ensuring the gas tank about the rental vehicle was totally complete as much as the throat of the gas tank. Once supported we went back to Budget on Morse Street and named Budget again. They informed us to depart the secrets within the drop-box. Therefore, we quit the 24-foot vehicle out-front with 2 additional smaller 16-foot Budget vans having a backup of our Budget rental contract along with a backup of my gas bill for $65.09.

On January 11th Budget on Morse Street named at 9AM stating that people had a need to fill the vehicle or be billed $30 completing charge as well as the price of gas after I'd invested 20 units within the cold cold sugar off the container. My spouse and that I went right down to the Morse Street rental office to determine exactly what the problem was and also to solve it. Whenever we got to Finances on Morse, they offered us the secrets towards the vehicle and that I also required the male worker out towards the vehicle with me to verify that I'd stuffed the vehicle up. I popped the container for that Budget worker and he established that it had been totally complete. After I visited enter the vehicle, I really could not since Budget had gotten the vans confused and provided my spouse the incorrect secrets towards the 24-foot diesel truck which was left directly behind our 24-foot rental. I also examined the entire container about the 24-foot vehicle behind me and yes it had been not full of gas. Budget had once more created another error at our price and also the woman in the table didn't actually apologize, offered my spouse perspective, and folded her eyes at us. We still haven't obtained a detailed out bill from Budget displaying exactly what the billed people that will be illegal plus they didn't actually contact to confirm the $150 cost before working it.

To conclude, first, Budget didn't possess the proper vehicle that people reserved which charge people more than 2 hours waiting in the 492 Windsor Park Dr. Area, over an hour or so with slower operating/moving of the large vehicle and never having diesel gas stop close to the Morse Street fall off. Next, diesel fuel price 35 to 40 dollars more per-gallon than fuel and becomes particularly costly when spending over $65 to refuel the rental vehicle. Next, Budget on Morse Street named us at 9AM to inform us that people had a need to refuel our rental truck when Finances had gotten two 24-foot vans confused despite I quit a duplicate of my rental contract within the vehicle. Next and ultimate, Budget on Morse Street didn't verify the cost quantity before operating it but still hasn't provided us a duplicate of the things they charged us for.


Offender: Budget Truck Rentals

Country: USA   State: Ohio   City: Easton-Columbus

Category: Cars & Transport

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