[email protected]
Jo Ellen Adelman
2298 Bryant Push
Carlsbad, CA. 92009
March 22
Phone: (760) 434-3999
Lexus Carlsbad
Service Supervisor
5444 Paseo Del Norte
Carlsbad, CA. 92008
Phone: (888) 216-8744
Expensive Carlsbad Lexus:
Before I continue, I'd prefer to renew your storage using the Agreement I read, thought, and reliable. This Agreement mainly affected my choice to purchase my first Luxury Activities Automobile from Lexus Carlsbad. Underlined and italicized would be the great factors of convenience by which I'd confidence.
The Lexus Agreement
Lexus may enter one of the most aggressive, exclusive car competition on the planet.
More Than 50 years of Toyota automotive expertise has culminated within the development of Lexus vehicles.
They'll be the best vehicles actually constructed.
Lexus can get the competition since Lexus is going to do it from the start.
Lexus may have the best supplier community in the market.
Lexus can handle each client once we might a visitor within our house.
If you believe you-can't, you may not... If you were to think you are able to, you'll
We could, we'll.
Lexus has changed the true luxury car experience through its enthusiastic dedication
Towards the best items and also the many enjoyable car ownership experience.
We promise to worth the client being an essential person;
To complete things right the very first time; and also to usually exceed targets.
We brought together these concepts within the Lexus Agreement,
Which creates our sellers and affiliates to deal with clients
Because they might handle visitors and also to visit any measures to assist them better.
The Lexus Agreement may be the foundation for each choice we create,
From vehicles which are created using the driver in your mind
To sellers that make client satisfaction their most significant objective.
This determination to quality
Not just makes a Lexus more fun to generate,
But additionally a pleasure to possess.
November: I had been excited! Our first Luxury-Car! A Lexus IS 300! Envision my consternation throughout the first-year of possession: Our Lexus delayed occasionally. THIS REALLY IS-300 might rabbit jump down the freeway as if the fuel wasn't dealing with the best spot. I created Lexus visits; I'd appear promptly simply to subsequently stay and watch for the guaranteed Lexus rentalcar... Sometimes up to two hours. Constant claims in the support supervisor: “Your issue couldn't be copied so please return the Lexus courtesy vehicle. This occurred about twenty-seven (27) times the very first year: Postponement while operating, back again to the Lexus support, browse the courtesy car, after which the phone call “Your issue can't be copied, therefore please return the Lexus courtesy car."
An ongoing problem using the driver-side-door stay wasn't satisfactorily fixed for a long time (since atleast 2004). The doorway doesn't stay-open; I've had it mentioned about the support documents, and also the typical ‘Your doorway operates only good ma’am” is what I’ve regularly noticed. I've a substantial, lasting, scar on my left leg in the door-slamming onto it.in November the support supervisor, Justin, mounted another stay after watching the marks and bleeding on my knee. The doorway performed nicely till Feb 12 once the door shut again on my knee.
Which was your day that my vehicle wouldn't begin (February 12) also it was again towed directly into Lexus. I will have a loaner vehicle and that I told Justin and Glenn (Excellent Service Supervisors at Lexus, Carlsbad) that I'll not restore the rental before problems are solved, that I get a courtesy phone from Lexus Carlsbad, or even the parent company headquarters.
The folks I've caused within the Support Division at Lexus Carlsbad, particularly the Support Supervisors, are outstanding quality people who worry about their clients. The skilled therapy I've obtained from their store may be the ONLY cause used to do not follow steps which are more remarkable.
Each event (disappointment, towing, courtesy vehicle process, and collection) uses no less than 3 hours of your day and that I claim that keeping my work with each one of these absences is just a wonder. Our issue: What's Lexus likely to do for me personally at this time?
Service Background for VIN: JTHBD192X20035041
Legend:
Car towed to seller re: Dead Battery Outlined in orange
Client criticism re: Navigation Wrong Outlined in red
Client criticism re: Doorway remain inoperable Outlined in vibrant natural
Client criticism re: Bad stereo party Outlined in gray
Support Form
Support Day
Company
Usage
Fix Order #
Support Outline
Seller Documented 11/21 Lexus Carlsbad
80632 0330544 beginner (decrease kind)
Seller Documented 11/21 Lexus Carlsbad
80632 0330544 additional examination
Seller Documented 11/21 Lexus Carlsbad
80632 0330544 car-wash
Seller Documented 11/21 Lexus Carlsbad
80632 0330544 low warrantable procedure rule
Seller Documented 10/30 Lexus Carlsbad
80316 0328616 misc
Seller Documented 10/30 Lexus Carlsbad
80316 0328616 additional examination
Seller Documented 10/30 Lexus Carlsbad
80316 0328616 car-wash
Seller Documented 10/30 Lexus Carlsbad
80316 0328616 low warrantable procedure rule
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 navigation pc
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 front/rear body
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 stereo receiver construction
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 brake liquid
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 a-c dust filter
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 low warrantable procedure rule
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 additional examination
Seller Documented 10/07 Lexus Carlsbad
79860 0326091 car-wash
Seller Documented 06/25 Lexus Carlsbad
78026 0318243 navigation pc
Seller Documented 06/25 Lexus Carlsbad
78026 0318243 stereo receiver construction
Seller Documented 06/25 Lexus Carlsbad
78026 0318243 additional examination
Seller Documented 06/25 Lexus Carlsbad
78026 0318243 car-wash
Seller Documented 06/25 Lexus Carlsbad
78026 0318243 low warrantable operation code
Seller Documented 03/13 Lexus Carlsbad
76531 0309591 distributor/hdlight/t. Sgnl
Seller Documented 03/13 Lexus Carlsbad
76531 0309591 additional examination
Seller Documented 03/13 Lexus Carlsbad
76531 0309591 car-wash
Seller Documented 03/13 Lexus Carlsbad
76531 0309591 low warrantable procedure rule
Seller Documented 02/25 Lexus Carlsbad
76275 0308007 misc
Seller Documented 02/25 Lexus Carlsbad
76275 0308007 additional examination
Seller Documented 02/25 Lexus Carlsbad
76275 0308007 car-wash
Seller Documented 02/25 Lexus Carlsbad
76275 0308007 low warrantable procedure rule
Seller Documented 01/29 Lexus Carlsbad
75925 0305834 misc
Seller Documented 01/29 Lexus Carlsbad
75925 0305834 additional examination
Seller Documented 01/29 Lexus Carlsbad
75925 0305834 car-wash
Seller Documented 01/29 Lexus Carlsbad
75925 0305834 low warrantable procedure rule
Seller Documented 12/15 Lexus Carlsbad
75503 0302144 misc
Seller Documented 12/15 Lexus Carlsbad
75503 0302144 additional examination
Seller Documented 12/15 Lexus Carlsbad
75503 0302144 car-wash
Seller Documented 12/15 Lexus Carlsbad
75503 0302144 low warrantable procedure rule
Seller Documented 10/17 Lexus Carlsbad
74490 0296950 misc
Seller Documented 10/17 Lexus Carlsbad
74490 0296950 additional examination
Seller Documented 10/17 Lexus Carlsbad
74490 0296950 car-wash
Seller Documented 10/17 Lexus Carlsbad
74490 0296950 low warrantable procedure rule
Seller Documented 07/29 Lexus Carlsbad
72536 0289345 whl disk/tire (1 whl) dismount
Seller Documented 07/29 Lexus Carlsbad
72536 0289345 low warrantable procedure rule
Seller Documented 06/25 Lexus Carlsbad
72124 0286710 whl disk/tire (1 whl) dismount
Seller Documented 06/25 Lexus Carlsbad
72124 0286710 low warrantable procedure rule
Seller Documented 06/25 Lexus Carlsbad
72124 0286710 wheel-alignment
Seller Documented 04/29 Lexus Carlsbad
71444 0282348 low warrantable operation code
Seller Reported 04/29 Lexus Carlsbad
71444 0282348 navigation pc
Seller Documented 04/18 Lexus Carlsbad
71396 0281483 distributor/hdlight/t. Sgnl
Seller Documented 04/18 Lexus Carlsbad
71396 0281483 stereo receiver construction
Seller Documented 04/18 Lexus Carlsbad
71396 0281483 low warrantable procedure rule
Seller Documented 04/18 Lexus Carlsbad
71396 0281483 navigation pc
Seller Documented 10/25 Lexus Carlsbad
68244 0264861 misc
Seller Documented 08/28 Lexus Carlsbad
67475 0261232 examine battery charge degree
Seller Documented 08/17 Lexus Carlsbad
67282 0260300 others
Seller Documented July/27 Lexus Carlsbad
66199 0255468 others
Seller Documented 06/27 Lexus Carlsbad
66199 0255468 whl disk/tire (1 whl) dismount
Seller Documented 06/27 Lexus Carlsbad
66199 0255468 wheel-alignment
Seller Documented 04/05 Lexus Carlsbad
64521 0248422 new beginner mounted
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 others
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 whl disk/tire (1 whl) dismount
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 60000 distance service-non guarantee
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 wheel-alignment
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 item
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 navigation pc
Seller Documented 08/19 Lexus Carlsbad
69822 0226311 front/rear body
Seller Documented 03/18 Lexus Carlsbad
56185 0215931 misc
Seller Documented 03/18 Lexus Carlsbad
56185 0215931 front/rear body
Seller Documented 03/01 Lexus Carlsbad
56189 0212901 misc
Seller Documented 02/08 Lexus Carlsbad
56181 0212541 battery/coil spk plug
Seller Documented 02/08 Lexus Carlsbad
56181 0212541 front/rear body
Seller Documented 11/03 Lexus Carlsbad
44762 0177226 whl disk/tire (1 whl) dismount
Seller Documented 11/03 Lexus Carlsbad
44762 0177226 wheel-alignment
Seller Documented 11/03 Lexus Carlsbad
44762 0177226 misc
Seller Documented 09/27 Lexus Carlsbad
44150 0175191 front/rear body
Seller Documented 08/04 Lexus Carlsbad
42799 0171690 others
Seller Documented 08/04 Lexus Carlsbad
42799 0171690 front/rear body
Seller Documented 08/04 Lexus Carlsbad
42799 0171690 ac
Seller Documented 05/19 Lexus Carlsbad
40205 0165311 manifold-muffler
Seller Documented 05/19 Lexus Carlsbad
40205 0165311 front/rear body
Seller Documented 05/19 Lexus Carlsbad
40205 0165311 distributor/hdlight/t. Sgnl
Seller Documented 05/19 Lexus Carlsbad
40205 0165311 hood assistance asembly 1-aspect
Seller Documented 05/19 Lexus Carlsbad
40205 0165311 misc
Seller Documented 05/19 Lexus Carlsbad
40205 0165311 low warrantable procedure rule
Seller Documented 02/19 Lexus Carlsbad
37611 0157424 misc
Seller Documented 01/08 Lexus Carlsbad
37506 0156680 window glass
Seller Documented 01/08 Lexus Carlsbad
37506 0156680 front/rear body
Seller Documented 01/08 Lexus Carlsbad
37506 0156680 misc
Seller Documented 09/25 Lexus Carlsbad
35159 0149534 window alternative
Driver door inoperable
Seller Documented 09/25 Lexus Carlsbad
35159 0149534 sound problem client reviews a
Seller Documented 09/25 Lexus Carlsbad
35159 0149534 beginning problem
Seller Documented 09/18 Lexus Carlsbad
33068 0149067 beginning problem client states
Seller Documented 09/18 Lexus Carlsbad
33068 0149067 doubt problem client condition
Seller Documented 09/04 Lexus Carlsbad
32728 0148304 billed battery asneeded
Date 09/04 New Battery was mounted 8-16
Day 09/07 Bought Lexus R.O. Usage 3
0 comments