I had been touring from Bellingham to North Park from November 30th to January 4th. I requested the broker before I boarded when the trip could be promptly. It had been designed to property in North Park by 7:25 pm. The flight attendant explained that anything could be good. I board the airplane, place my baggage absent, secure by seatbelt and an announcement comes within the audio declaring that there's an excessive amount of haze in North Park which we “MIGHT” be rerouted to Vegas. I requested the clerk if we're able to discover without a doubt if we were being rerouted, when I had somebody operating from LA to North Park in the future pickmeup. She'd no concept and explained that people wouldn’t understand till we got within the atmosphere. Okay that’s excellent! I created my partner conscious of the problem and informed her to keep checking online, because it ought to be updated from the minute. She kept examining online, as well as named customer support. Customer support advised her that was nicely and also the airplane could be getting in North Park and also the online program is the greatest method to keep track. At 7:50 pm we came in Vegas. At 7:55 the internet program ultimately resembled this change, after she had been in North Park.in Vegas, they informed us that people might have no space hotel which Allegiant had no concept once the next trip could be. Therefore essentially we have to stay in the airport. I named customer support (45-minute store) plus they advised me to call-back in another time. And so I waited in the airport, and called back. The rude consultant explained I had a need to call-back in ANOTHER hour, therefore now, I informed her how disappointed I had been resting on-hold for 45 units at the same time. I expected her if Allegiant had a main message program that guests can use to contact into to get updates. We contended for awhile and he or she ultimately mentioned that Allegiants “policy” would be to contact guests after they determine exactly what the heck is certainly going on. I stated “ok, I’ll watch for the call.”
Following day comes around but still no-call. I eventually named them at 12 midday and questioned exactly what the heck was happening. The repetition advised me the trip left at 11:00 am and today I've missed it. I advised the broker that I had been designed to obtain a call-back and he advised me he had nothing within the “notes.” Records huh? Did the records show the consultant had informed my girlfirend to push to North Park? Did the records show that I had been designed to obtain a call-back? No! All of the records suggested was that I had been designed to call-back within an hour, THAT WE DID.
Today the flight is finished, I pleaded for another trip, Erin (Allegiant Consultant) stated no, and that I questioned how am I designed to reach North Park for my flight on Sunday? The repetitions had no solutions for me personally, and informed me I really could buy a new solution. I expected for atleast ½ my money-back and that I can buy my own personal solution. That wasn’t permitted both. Requested to consult with a boss, he suggested he might place in a “call back form.” Erin stated that’s all he might do and hung-up on me or popular language they employ is “terminating the call.” However waiting with this “supervisor” to contact me back. I eventually settled my very own solution through Usairways ($150) and flew myself to poor.
I called on Friday 01/02/09 and Sunday 01/03/09 looking for out the position. A consultant from the title of Mom educated me that administrators don’t actually call-back for these kinds of circumstances, but when I “wanted” she might complete the shape again. I inquired exactly what the point-of a brand new type could be if administrators didn’t actually wish to call-back. She stated that’s all she may help me, posted the shape and put on me! Nowadays is 01/08/09, however waiting about the phone in the boss.
This Is Actually The toughest airlines in the world. I don’t care what anybody claims, they're a headache. They declare to become low-fare, but after all of the costs and anything, they become likewise as any flight, however additional airlines may atleast provide you with a quilt, cushion, along with a pop. The inexperienced workers that function listed here are the worst. What type of call-center doesn’t allow you to consult with the boss or group guide? And why do they ask you for a “convenience fee” whenever you guide online, but when you guide within the telephone you're billed a “convenience fee” aswell. WHAT CONVIENANCE!!! Find using the situations. I’m ashamed to inform folks I flew this flight. Never again.
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