I went to this dealership on Thurs Dec 24 regarding a price inquiry of a Toyota Highlander. I spoke to a salesperson named Paul Pryor who was signed to assist me. I took a 2010 Highlander for a test drive and when we sat down at his office to discuss the prices. Since this vehicle was a little out of our price range, we asked for a 2009 model, which they had in stock.
This particular sales person did not allow us enough time to make a decision and therefore was rudely rushing us to purchase this vehicle. He repeatedly said that, ("We are wasting his time and he wants to leave to go home to his family.)" He also told me that in order to speak to the financial person named, "Jeff", regarding lowing our monthly payments, that we would have to pay a deposit of $500.00 to hold the vehicle, and that if for some reason we decided not to purchase this vehicle, then our deposit will be refunded. He also mentioned that Jeff, would call us on Sat, Dec 26th to discuss our loan process.
I called on Monday, Dec 28th, (at this point I did not receive any calls from anyone at that dealership regarding my loan/vehicle). I was told by the salesperson, Paul Pryor, that they do not issue refunds over the phone and that I would have to go there in person to sign a document that I no longer want the vehicle and then I will be able to receive my deposit back and when I get there to ask for Bruce, the manager.
However, Bruce told me that the salesperson has misinformed me and he rudely refused to refund my deposit back. He said they worked hard to get my loan approved and he had to pay his employees for their work that is why he could not issue my deposit back. He did not even give me any documents to sign stating that I don't want to purchase the vehicle anymore.
I was very upset at the treatment of the staff there and on my agreement document it clearly states that I was entitled to my refund. I don't think that is legal to keep my refund especially when my document states I am entitled to get it back. I don't recommend this dealership to anyone. They are a fraud and don't keep their word at all.
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