Shortly after having my car's oil changed and maintenance done at Oil Can Henry's in Lacey, WA, my wiper fluid did not work. It turned out that, even though below-freezing temperatures are not only common at this time of year and were forecast at the time the work was done, the company filled my fluid reservoir with a soap solution with no antifreeze. When I confronted the company, they told me that they never add fluid with antifreeze because 1) the cost would be too much, and 2) "it never freezes in western Washington".
When I told them that this could have damaged my car, since water expands when it freezes, they were completely unconcerned and unapologetic.
This makes me wonder what other things they saving money on. Oil quality? Did they really add synthetic oil to my car? What about the air filter - is it a cheap one too?
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