I bought tires from Pep Boys in the Fall of 2000. This may sound like a long time ago, but they were put on my 1998 Mustang that is NEVER driven in the winter (it is only driven in the months from April to October). I have less than 49,500 miles on the car.
I took the car to Indy to have the tires checked, knowing I had a broken belt in one of the front tires. After them telling me I had a broken belt in the right front tire because I was out of align. I told them the car was not out of align and became very upset. I asked to see the manager.
The assistant manager passed himself off as the store manager and went to check my car. Telling me I had a flat spot in my tire and the ware was because I need an alignment. I again told them there was nothing wrong with my cars alignment and I wanted the tire replaced. The Manager told me I had 55,000 mile tires but the damage to the tires were from the car being out of alignment. I at this time pointed out to him (in not a nice tone) that I owned Semi's and I was not stupid to the mechanical workings of a car. I expressed again my car was not out of alignment and I wanted something done. He checked all the tires again then said I did have 55,000 mile tires.
The store I bought the tires from has closed (it was in Muncie, IN) so they have no record of my warrenty or of the purches of the tires, SO THEY SAY. I was told when I got the tires the warrenty would be on record. Now that the store is closed and I do not have the original reciept, they will not do anything to correct the problem.
This upsets me because they know these so called tires are theirs and have a 55,000 mile warrenty on them. My car has less then 29,000 miles driven on it since I bought it in 1999. I have all the paper work to show them this. So now I have bad tires with less than 20,000 miles on them and no warrenty because Corp. Can not keep their paperwork right.
I can afford to by new tires some place else, this is not the point. My point is what if I could not afford new tires. What if I were a single parent who had to take her/his children to the sitter everyday and something happed to the tire on the front of my car and one of the children got hurt or God forbid was killed in an accident because I could not afford new tires and just wanted my warrenty upheld. Would this Company fell sorry then, I would say yes but not enought to stand behind their promises of good products or customer service.
Big compainies like this one have forgotten the customer is who make them and it will be the lack of customer care that will make them close even more of their stores in the future.
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