Aug 24th Just Brakes store #71 in Scottsdale, AZ did a $99.88 brake job on my 1999 Izusu Rodeo. After my car was in the air and taken apart I was informed that it would be an additional $50 because it was a 4 wheel drive. Funny, it was a 4 wheel drive when the manager looked at it and give me the quote. Anyway, I agreed to the additional $50. Within a few minutes I was told that my Rodeo needed several hundred more dollars in work. I declined the additional work. Within 30 miles of leaving the store my brakes failed. It turns out that they had not replaced the bolts that hold the caliper/brakes on to the car. This resulted in extensive damage to the rotor, caliper brackets, wheel and backing plate. I found a manager still at work at Just Brakes store #66 and he arranged to have my car towed to that location. The next day after 6 hours they were able to make sufficient repairs that I could continue home to Colorado. I agreed to have the remainder of the repairs done at a location there. Store #50 in Arvada, Colorado completed the repairs. At both stores #66 and #50 I asked that they inspect the work that was done by the original store and in both cases they told me that they had and everything was okay. Feeling something still not right I took the car to the dealer for a final inspection. The Izusu dealer service manager, head Izusu service tech and I were present for the inspection. It turns out that the left front wheel had excessive play. The wheel bearings had not been repacked and the wrong seal had been installed allowing grease to leak. The right front wheel bearing had never been repacked, the original Izusu seal had been badly damaged but had been put back in anyway. Neither seal on the front end had been properly placed.
During all of this time I had left several messages at the Just Brakes 800 number. Nobody every responded. I sent an email to Just Brakes "contact us" without every receiving a response. When I finally reached a real voice at Just Brakes I was told that they would not consider a refund because I had not allowed them an opportunity to do the work. When I asked how many times they should be given the opportunity I was told "as many times as it takes".
Please, please, please don't ever make the mistake of allowing Just Brakes to touch you vehicle.
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