Mr. Alan R. Mulally
Chief Executive Officer and President
Ford Motor Company
One American Road
Dearborn, MI. 48126-4261
Phone: (313) 322-3000
Fax: (313) 845-7512
I had written to your legal department on 9/14 via certified mail requesting that my vehicle be replaced under the Massachusetts Lemon Law (General Laws, c. 93A).
I was never given the courtesy of a response. Accordingly the fact that The Ford Motor Company has chosen not to reply within (7) business days is a clear violation of the Consumer Protection Laws in the State of Massachusetts.
- Attachment #1 (Original letter)
- Attachment #2 (Certified Mail Receipt signed by Ford / spoke with Diane Dewey mail supervisor And was told item was received a would have been sent by courier to legal within an hour of receipt)
Since I have been unable to get a response from The Ford Motor Company within (7) seven business days of 09/14, I am communicating directly through you so that my documents will be sent to the Senior Officer in legal charged with the handing these type of legal issues.
- Attachment #3 (30 Day Demand Letter This now makes this issue double damages)
- Attachment #4 (Letter to Jeff Sarat, General Manager Sarat Ford/Lincoln Mercury)
- Attachment #5 (Window Sticker for factory build of new vehicle)
Since writing attachment #1 I have included the following up to
date problem information:
Since I bought this vehicle, I have had to return the vehicle to the Sarat Ford dealership an authorized Ford dealer for repairs a total of 7 times. My vehicle has been out of service for repairs for a total of 29 business days and a total of 35 days since taking delivery. My vehicle has been at Sarat Ford dealership in Agawam, MA. For repairs on the following dates to correct the following defects:
Date In: Date Out: For the following problems:
11/12 1/12 Defective/Incorrect Tires
12/03 12/03 Tires Replaced
12/23 12/23 Alignment Issues Realigned
01/06 01/06 Alignment Recorrected
08/18 08/18
Defective A/C. Compressor (Not repaired, part ordered)
08/24 09/15
Flat Bedded to dealer by the Ford Roadside Assistance
Program due to throttle computer issues and
computer error condition lights on vehicle electronics.
Vehicle still in possession of Sarat Ford awaiting computer
components, after other attempted repairs were unsuccessful.
I also complained of brake grinding and excessive heat coming from all
wheels and rotors, while driving with this problem, but, was told no
problem exists. (Hard to believe). Without vehicle for 19 business days
and a total of 23 days for this incident.
09/18 09/23
Flat Bedded to dealer by the Ford Roadside Assistance
Program due to brake failure on 9/17 towing a 1,000 LB
U-haul trailer. Vehicle still in possession of Sarat Ford
awaiting repairs. Was told to P/U vehicle. I made it very
clear that vehicle would not stop versus an extended stopping
distance for ABS problem as stated by the service manager.
If this vehicle would not stop with a 1,000LB trailer how was it
going to stop with my boat attached which weights 5,500LBS.
The vehicle in question has now been out of service for a total of 29 business days and 35 total days since 11/12.
These defects have substantially impaired the use, market value and safety of my vehicle. And since the vehicle was purchased to tow a boat, it has been unusable for that purpose!
All I am asking for is your assistance in seeing that the individuals at Ford charged with handling this type of problem / legal issue receive my legal request and handle this matter to my satisfaction as required by law.
Should my 30 Day Demand Letter that is attached be ignored I am prepared to file legal action against The Ford Motor Company in the Springfield Superior Court of Hampden County in the State of Massachusetts. This will make Ford liable for Treble damages and all court and legal costs.
Any assistance your office can provide regarding this matter would be greatly appreciated. Hopefully I will be contacted by Ford prior to 10/22 to avoid taking legal action under the Massachusetts Lemon Law
Note to Jeff Sarat GM @ Sarat Ford
The fact that you have not had the courtesy to provide me an SUV
type vehicle or any vehicle for that matter to use during the last
three weeks is an absolute travesty.
Plus, a response from one of your service employees was that I had
another car, why would you Provide me with a vehicle to use!
Ive spoken to you on three occasions. And your normal response
was Ill see what I can do
Your ability to provide lip service versus actual service by stepping in to treat me as a valued customer is not surprising. Its your usual M/O. You are very good at providing lip service to a customer and I compliment you on that.
At no time during these issues did Jeff Sarat (GM @ Sarat Ford) step up to the plate to contact anyone at Ford Motor Co., nor did he ever bother to contact the Ford Zone Manager for the Boston area.
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