I am very relieved to have been able to get out of the deal. My first clue that something was amiss was when they refused to provide copies of the paperwork and contracts that were signed. I find it very concerning that they were so reluctant to hand over of copies of the contracts; it makes it appear they are trying to hide something. They even went so far as to threaten to call the police because I was refusing to leave without copies of the paperwork. I was floored at their reaction. It literally took a 30 minute verbal battle with the general sales manager before I was finally given copies of the contracts. He kept saying, Whats the big deal? I responded, "the 'big deal' is the fact that you are making this a big deal." The more adamant he became about not providing copies, the more determined I became to get the copies. The whole issue was 100 percent avoidable.
After three days of having the carand them cashing the check I left for the down paymentI received a phone call stating the financing did not go through at the rate that was stated on the signed contract. When I arrived at the dealership they offered a used car at a 13 percent rate. I said those terms would, unfortunately, not work and returned the car.
My concerns are twofold: why was I assured at the time of purchase, after signing the contracts, that the deal was done? Secondly, why in the world were they unwilling to provide me copies of everything I signedstating it was company policy not to do so? To top it all off, what was their justification in being so blatantly unprofessional in their dealings with me regarding the paperwork.
What did they have to hide? True, after reviewing the contract I now realize it was, for me the consumer, a bad deal... The dealership would have come out great. Still, I consider it a lesson learned on my part but it in no way explains their behavior when it came to getting the copies.
I have read several reviews posted by others on this site as well as other web sites (http://www.edmunds.com/dealerships/Kia/Texas/RockwallCounty.html) stating the same basic scenario occurred for them. I recall my economics professor saying, caveat emptor when discussing microeconomics and consumer rights. It is a Latin phrase meaning buyer beware. Sadly, few people will read these postings before they head to the car dealership.
The bottom line for me is that KIA Southwest in Rockwall, Texas provided me with a horrible experience. Perhaps you will fare better. Best of luck to you and remember, caveat emptor!
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