I took my car in for to have one front axle replaced. It was a problem I diagnosed MYSELF. I called ahead on Saturday morning and was told "bring it right down, we've got the part and we'll get you fixed up". After 2 hours, my car sat in the parking lot untouched. After multiple inquiries, I was told repeatedly, "You are next in line". After leaving the car and going home, I finally got a call confirming what I already knew was wrong. I got what seemed a reasonable estimate and an assurance that my car would be ready by closing.
When I called back an hour before close, I was told that it had been started but wouldn't be finished in time. I was annoyed but they promised it first thing Sunday. They open at 9am on Sunday and I called around 11am and was told that the mechanic didn't come in until 1pm. I called again at 3pm expecting to finally hear that my car was ready. Wrong. I was informed that the tie-rod end had broken when they were installing the new axle and that parts and labor for the repair would be over TWICE the original estimate and might be finished by Monday evening.
The repair manager refused any responsibility for the tie-rod and offered no concessions for my wasted time. I told him to do nothing else and park it. I had it towed to my regular mechanic's shop which is closed on the weekend. I had hoped to avoid missed work by taking it to PepBoys since they are open when others are not. My first and last time making this mistake. From my experience I feel they are unprofessional and poorly trained.
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