Complaint / review text:
I took my vehicle to a local Walmart for an oil change (I know..., big mistake right?). The next day my engine starts making this tapping knocking noise but this is after the car has been driven for most of the day.
I go back to the Walmart where the service manager immediately flares up. I find out from them what their process for taking care of this would be - he's very vague and he leaves the process somewhat undefined.
I continue to drive the vehicle throughout the week and the sound gets worse. I have the vehicle inspected at a mechanics shop where I'm told the engine has a rod problem, which could be centered around oil issues. I consult with another mechanic who informs me that my vehicle has a canister type oil filter which has a check valve on it, and that if the filter is installed backward no oil will flow throughout the engine.
I'm not really certain what the actual damage or negligence could have been done, as far as I'm concerned the vehicle was one way when I took it to their store and another way when it left.
So I get various estimates, and after delaying the repairs until it would be comfortable for us to pay 2-4K for repairs as well as getting a definite amount of what it would cost, I file a claim with Walmart. The only thing they requested of me at the store was personal information: "That's all we need sir someone will be in touch with you from the insurance company." There was no indication about time being an issue. There was no indication about needing to submit supporting documentation.
Next day a "claims adjuster" calls: I'm denying the claim. I have photographs of oil on the dipstick which establish that the store didn't do anything wrong. (???) And why did you wait so long to address this? (!!!) We argue. He hangs up. He refuses to answer subsequent calls. No one at their "insurance" company will return my calls.
I have my suspicions about whether or not these are Walmart employees who have received some abbreviated claims adjuster training because this guy was unlike anything or anyone I have ever came in contact with. He was rude, snide, haughty and just plain nasty. There is no way he could have been a professional. I have photographs of oil on the dipstick???
LOLOL It's like something from a comedy.
Unfortunately for me, I can't afford to litigate this either in time or money. I'm stuck with just paying for the repairs and taking the lesson that Walmart may be good for cheap household goods, but they should probably stay out of the automotive service business. They should also stay out of the insurance business as well. Their claims process seems to be a complete sham, with no desire to acknowledge wrongdoing or make good on legitimate claims. Everyone understands that corporations must control costs, but this type of behavior borders on fraudulence.
In retrospect I would say to anyone who may have issues of this sort, take your vehicle to another mechanic first, keep detailed written accounts, and if at all possible get a statement from the mechanic stating his findings (You can type it up, just let the guy read it, agree or revise what is stated and sign it).insist that the at fault company explain in full detail what their claims process is, what they need from you and how you may support your assertions in accordance with THEIR respective protocols.
Photographs of oil on the dipstick!