Usacomplaints.com » Cars & Transport » Complaint / Review: Epic Collision - AUTO ACCIDENT REPAIR ESTIMATION SCAM Horsham, Pennsylvania. #499812

Complaint / Review
Epic Collision
AUTO ACCIDENT REPAIR ESTIMATION SCAM Horsham, Pennsylvania

Wow... Where should I start? First of all, DON'T EVEN THINK ABOUT TAKING YOUR CAR TO THIS PLACE!!! These guys will do ANYTHING to get your money, even if it means giving you an extremely low repair price estimate JUST to get your car into their shop.

When I got in an accident last year, everyone that I knew had seen the pictures of my damaged car and told me the car is going to be totaled. But when I took my car to this crook auto repair shop based on my insurance company's recommendation, they told me they can fix the car with just a little over 11000 dollars. I said "Hmm, that seems a bit low, " and told my friends and family about it and they all told me that this repair shop is just trying to scam me and make money in this tough economy and advised me to take it elsewhere to get a second opinion. But I said what the heck, my insurance company is recommending them so I will just go with them. BIG, BIG MISTAKE!

They originally told me they should have the car fixed within ONE month and guess what, I didn't get the car back until almost TWO months after the accident! I had to pay out of pocket for my rental car because my auto insurance only covered for 30 days of rental. Also during this time, there was a TWO WEEKS time period when they weren't doing ANYTHING with my car because according to them, the required parts didn't arrive. BULLSHIT! One of my close friends is a car mechanic, and he told me that this is one of the oldest BS used by car repair shops when they don't know how to fix a certain problem with the vehicle. How can you not have the required parts for TWO DAMN WEEKS? My car is 2008 HONDA CIVIC, I don't think its that TOUGH to get the parts for it. When I complained about them not doing anything, they got ANGRY at ME because I called them every other day to get the latest progress. Excuse me, but its my right as a customer to know what's happening with MY CAR.

When I did finally get my car back, I noticed right away that the car's lights wouldn't blink when I unlocked all the doors, and I asked the head mechanic there "hey, what's wrong with this?" He then told me "oh, its nothing, uh, take your car home, look in your car's manual and enter the radio security code into your car's radio, that should fix it!" I was like, "um... Ok? What does that have to do with my car's lights?" But I took the car home because I TRUSTED him (yes, even after 2 months of BS, I still trusted him... Another BIG MISTAKE) and on the way home, I noticed that the car's steering wheel wouldn't turn right as smooth as it would turn left. When I got home, I got the radio security code, entered it, and you guessed it, THE LIGHTS STILL DIDN'T WORK. I notified my insurance company right away the next day and they advised me to take the car back to that place, and believe me I would have but I was going to transfer to a different state within a week (I'm currently serving in the Navy) and couldn't afford to let those crooks keep my car anymore.

So I took the car to a different auto shop once I moved and they fixed everything within just a few days. What was wrong with the lights? Fuse. I'm not kidding, just a damn fuse. And to top it all off, just last week, my insurance company received a repair bill of SIX THOUSAND dollars from the second shop. Six thousand. Combined with the 11000 dollars that was already wasted on the first repair shop, the total damage came out to be over $17000 dollars. I paid 21000 for the car, so if these crooks had told me the right estimate in the first place, my car would have been totaled and my insurance company would have paid me the KBB value for my car and I would have bought another vehicle. But because of these crooks, now I'm driving a car less than a year old with over $17000 damages on its CarFax report.

Do not, i repeat, do not give these guys your business. You have been warned!!!


Offender: Epic Collision

Country: USA   State: New Jersey   City: Little Silver
Address: 24 Fairview Ave # 26
Phone: 7327417979

Category: Cars & Transport

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